BitlyReviews of bitly.com

Response from BitlyMay 6, 2026

Hello Daniel - We're sorry that our Support process was not up to your standards. Through TrustPilot, we attempted to reach out to contact you, but unfortunately, we did not hear back. If you happen to see that request in your inbox, please respond, and then we can contact you directly to look into your issue. Thank you.

Response from BitlyMay 6, 2026

Bonjour. La redirection des codes QR est une fonctionnalité incluse dans tous nos forfaits payants ; elle est clairement détaillée sur notre page présentant nos tarifs et fonctionnalités, accessible avant toute inscription. Nous vous invitons à consulter ces options avant de vous inscrire si cette fonctionnalité est indispensable à l'utilisation de vos codes QR. --- Hello - Redirection of QR Codes is a feature of all paid plans and is clearly spelled out on our pricing and feature page before signing up. Please review these options before signing up if this is a feature you need from your QR Codes.

Response from BitlyMay 6, 2026

Hello Marcio - A quick check of our Support records shows a Ticket created on April 4, and our Support Team responded on the same day with billing assistance. We did not hear from you again. :( The original difficulty in payment came from your bank's side (and not us). It looks like you were able to successfully make a payment later in April to fix your account issues. We're happy to see that. :) We're disappointed to see that you have a different interpretation of our Support process, but glad that we were able to resolve your issue and keep you as a subscriber.

Response from BitlyApr 15, 2026

Nuestra página de planes y precios detalla claramente qué funciones son gratuitas y cuáles son de pago ANTES de que pueda registrarse en nuestro servicio. Es importante revisar esta información con antelación para tomar una decisión fundamentada. El plan gratuito de Bitly está diseñado como un punto de entrada; para aquellos usuarios que necesitan enlaces personalizados con su marca, análisis completos y un mayor volumen de enlaces o códigos, nuestros planes de pago han sido creados precisamente para ello. Si Bitly constituye una parte fundamental de su flujo de trabajo, creemos que vale la pena considerar un plan de pago. Visite bitly.is/Right4U para encontrar la opción que mejor se adapte a sus necesidades. --- Our plan and pricing page clearly outlines what features are free and which are paid BEFORE you can sign up for our service. It is important to review that ahead of time to make an informed decision. Bitly's free plan is designed as an entry point — for users who need branded links, full analytics, and higher link/code volumes, our paid plans were built for exactly that. If Bitly is a meaningful part of how you work, we think a paid plan is worth a look. Visit bitly.is/Right4U to find the best fit.

Response from BitlyMay 13, 2026

Thank you for the feedback. We understand the frustration of not being able to reach a live person — especially as a paid subscriber. We've sent you a message through TrustPilot's ‘Request Information’ feature to gather your account details. Unfortunately, you did not respond, and we won't be able to assist without further information. We're deeply interested in Supporting our customers and would like the opportunity to assist.