BitlyBitly is a leading marketing platform for link and QR Code management, enabling businesses of all sizes to see what’s working across online and offline channels. Powering more than 100 billion clicks and scans annually worldwide, Bitly makes it easy to create, share, and track short links and QR Codes, so brands can find what’s resonating and scale their reach. More than 3 million customers rely on Bitly to connect with their audiences, from global enterprises to growing businesses, including two-thirds of the Fortune 500.
Bitly (bitly.com) has 700 customer reviews on Five Star Index, with an average rating of 4.0 out of 5.
Is this your business?
Correct your details and reply to customers in public. Both are free.
Claim this listing
Internet & Software · New York, New York
Excellent
Internet & Software · Flushing, New York
Excellent
Internet & Software · brooklyn, New York
Excellent
Internet & Software · Yonker, New York
Excellent
Showing 150 reviews with 1 star · Clear filters
David T.
Unethical company and awful customer support. They took money from my account a couple of days after I cancelled my subscription (and deleted my account). Impossible to contact support since I need to be on a paid plan. Plus, they have tons of automated emails/bots that look like « real » emails. Please, avoid their services, they’re rubbish.
Jason A.
Bitly has numerous bugs that its customer service doesn't acknowledge. Additionally, if you make a mistake in a link, that counts against your credits for the month and they do not let you correct the links.
DMN J.
do not trust this website. Very scam. Do not get yourself in trouble
Kris
My advice to anybody looking to integrate a link shortening service into their service offering is to avoid using Bit.ly and to source an alternative provider. Bit'ly have a very can't do attitude towards problem solving as opposed to having a can do attitude. This is very unlike most modern day tech companies. Disappointing to say the least.
Mette T.
SPAM!!! Link via SMS om en pakke, jeg havde bare ikke nogen pakke på vej... Nu ser jeg også facebook-profiler, der kommenterer i et væk med link til bit.ly!!! Hvor er det usmageligt. Næsten ligeså usmageligt som ALLE de positive anmeldelser her på Trustpilot, der virker meget ens i ordlyd og roser!?!
Andy G.
This used to be a good service, but like so many other firms, they have been taken over by greed and are now charging large fees for services that are free elsewhere (and which they have monetised already via tracking data). Their customer service approach also seems to involve telling customers they are wrong over and over again until they go away. Shame.
alpha M.
You cant withdraw i think this is scam 🚫
AM
No end user customer service whatsoever. No Bitly employees available for online chat support. Sent in a survey with a promise of a reward and never recieved anything by mail or email.