bistroMDReviews of bistromd.com

No flavor. No quality. Hospital meal

I can’t comment on the food because I haven’t received anything yet, but I have been charged $300 already!!! $120 for my first week (still waiting) and $180 for the 2nd week. How can they charge me when I haven’t even received the first order yet??? This is definitely intentional! I’ve cancelled my “membership” with them. They won’t refund my $180 because they say it is too late, yet I still can’t pick my meals and nothing will be shipped out until next week. JUST DON’T DO IT!

My problem is with the service or the lack of service. The meals will take the weight off of you. However, they ship you out whatever they want whether you ordered it or not. And the snacks are the worst I never get what I ordered. Calling customer service does not help. They started making shakes and this is all they send you. The response from customer service when I said I don't like shakes I want what I ordered "well if you put the banana fosters shake in your coffee it is excellent" Not what I want to do. Who wants banana fosters in their coffee? They keep blaming the lack of inventory on Covid after two years I think they could fix the so-called problem So in the final analysis, as long as you don't mind paying for food and only getting a portion of what you ordered. And being told to shut up and eat it. Then this could be the perfect program for you. But if you like to get what you order, please save yourself a lot of aggravation and move on to another program.

My wife and I started this service 3 weeks ago. Each week we have damaged trays. About 15% of each delivery has torn film, damaged trays and the contents spread throughout the box. Today was the worse. All meals arrived thawed with broken trays and spoiled food leaking into the packaging.

The food is really bad- customer service was great though and canceled an upcoming shipment and my plan very easily. Too bad because I was hopeful the food would be decent. Frozen foods and water when reheated. Grocery store frozen meals are much better which says a lot

Day 4 of waiting for my food, I'm starting to suspect it may have not just have been FedEx's fault. Also, this company uses the same hidden trans fats as every other TV dinner company. Anytime you see 0g trans fats on a label they can legally hide up to 0.49g of trans fats in the food as part of the FDA (If you don't want trans fats in your diet look for labels that don't even say 0g trans fats.) There's no RDA for trans fats, they are linked to Atherosclerosis. Even the heart healthy options have hydrogenated oils. Now we just have to ask if this is neglect or malevolence. In their attempt to check all the boxes they forgot the one about giving a crud about your health. This is near 200 dollars a week to starve. Just eat healthy organic, free range, grass fed food and end this nightmare.

I'm not sure this is a legit business. I placed an order ten days ago and on the same day I received a message that an appointment with a doctor 400 miles away was available. I was on a wait list, so I took the appt. I cancelled immediately because I didn't know when I would return home if tests were necessary. I have tried to call every day since my credit card was charged, and every phone call is met with the same message: leave a number, you won' t lose your place in line, we'll call you back. First, I sat on hold; then I left my name and phone number. I called this morning, Day 10, and left another message. Clearly the line must be 15 or 30 or 365 days long. I have never received a call back. Like the Talking Heads song says, "Still waiting." I have notified the bank an am disputing the charges, however, the best practice would be to attend to your customer and issue the refund.

Tried Bistro MD for 3 weeks. 5 meals had hair in them. Customer service said without pictures of the hair, the names and lots of the meals, they would not refund my money. AVOID AT ALL COSTS!