David P.
How about 1 word...."mush"
This food though usually on a taste meter I'd give it a 6 on a 1-10, does sometimes it does score higher. I tolerate it some because it's supposedly healthy....balanced? But as I wrote above the texture overall is almost 100% MUSH. NEVER any crunch. Too bad. The food is a little too fu-fu for me, but I could tell that from the way they artfully write about it like a five star art piece in Bev. Hills. I don't know if they have other dishes that are more to my liking. It would be nice if they did & told me about them. Seems like they must own a chicken farm from the perforation of chicken dishes. Does anyone read these? If so, what would it take to get a response? This place seems a bit out of touch (too busy writing fancy dialog Re: their food) I've never had any contact from anyone there ask me about how I like the food. Then they hire this 2nd hand service, which says to me "THEY" don't personally care. Prove me wrong. And what's with the star rating above??? Friction?? Are we rating tires or sand paper here?
Response from bistroMDMar 12, 2014
Hello David, thank you for your review! The invitation to review our program was sent to you, via TrustPilot, by our staff for the very purpose of asking you about your experience on the program. TrustPilot uses the star rating that you asked about because it is a useful way for potential future customers to see what current and former bistroMD members think about the program, at a glance. We want you to know that the thoughts and opinions of our members do matter to us, and that they are used to continually improve our program. We do care. :) Our commitment as a company is to provide our program members with delicious meals that help them lose weight. As a family-owned company, we are proud to serve the same high-quality, natural food that we eat at our own dinner tables. We understand that people have different taste preferences, and that is why we've given complete menu control to our members. In the last year, we have launched mybistromd.com, which is our member customization portal. The launch of my bistroMD gives each of our program members the access and flexibility to control their menu selections by selecting each breakfast, lunch, and dinner entree that they wish to receive. If you have any questions about your program, or if you would like to speak with a member of our customer service team, give us a call at 866-401-3438. Customer service can answer any questions that you have about your orders, and can connect you with one of our registered dietitians should you have questions about your program related to nutrition. Unlimited free access to our staff of dietitians is included with every bistroMD program, and customer service will gladly schedule a call if you are interested in taking advantage of this valuable service.