bistroMDReviews of bistromd.com

Not understanding some of the reviews they get. Tried it for 3 days and that was all I could stomach. Food tasted terrible!

Very unsatisfied with my experience & the taste of food with Bistro MD. I’m not one to bash anyone and have never given a review before untill now. I was sent another shipment of food that I DID NOT ask for and charged $199 before I could even make sure I liked the first weeks meals that I received. Very upsetting so please make sure you cancel after you order so they can’t take advantage of you in the fine print. Also, the quality of food is quite poor in my opinion. Out of the 21 meals there was honestly only 1 meal that I could force down. They are high in sodium which I wasn’t aware of and it’s no better tasting than a TV dinner you buy at Walmart to be honest. Im a body builder with a tough schedule so I was looking to make my diet easier and have it prepped. Never ever again. I wouldn’t recommend these to any one.

Much of the food was delicious. I cancelled because for the past 3 weeks, instead of what I ordered, they sent whatever they had without any explanation. The website is glitchy. One week, no alternate meals appeared. Customer Service said the glitch would be fixed by Monday and he would follow up to make sure it was working for me. He didn’t. I only ever could order ice cream one time and even then I couldn’t order vanilla. The two of us were spending quite a bit of money each week to accept less than stellar service. So disappointed because it was convenient. If they arbitrarily begin substituting my husband's entrees, we’ll cancel his as plan well.

The inconsistency in shipping schedules causes storage issues on my end, when they deliver a 7-day plan on Friday and deliver the next week’s batch on Tuesday. My understanding is that delivery is expected between Monday to Wednesday, but when I asked customer service about the delay they said I should normally expect delivery between Wednesday to Friday, but when I signed up it was made clear delivery was between Monday to Wednesday. Other than reliability in their delivery the food is okay,

Avoid Unless You Enjoy Swill I tried this delivery service because there was a promotional offer and reviews seemed to indicate the food was fairly decent. Most of the negative reviews seem to have been based on people not understanding the need to cancel or pause the next delivery very quickly or else you wind up essentially committed to the second week without having the time to see if one likes the food. I ordered and then called customer service and that was no problem. Like anything else, it's hard to sympathize with people who failed to read instructions regarding how to proceed and then complained because they were held to the terms of the agreement they signed. Obviously a program that ships out food needs to have sufficient lead time to deal with changes and requests. Thank god I only committed to one week because the food is swill. If I weren't such a cheapie, I would toss it but I eat it and just tell myself I have eaten worse when hungry and it's only one week of meals to get through. But certainly no one would choose to eat this dog food willingly. I am not unduly picky especially since I am ordering the food for weight loss and convenience so I am not critiquing with my foodie set of standards but was just hoping for something at least as good as Lean Cuisine but with somewhat better nutritional stats since Lean Cuisine has minuscule protein and veggie portions and the largest part of the meal consists of simple carbs like white rice or pasta. Well Bistro M.D. IS WORSE THAN LEAN CUISINE. Lean Cuisine is five star Michelin compared to Bistro MD. Without being unkind to other reviewers, let me just say it is hard to imagine what kind of food people are used to eating if they give this food four or five stars. Two stars is generous although I am willing to give the benefit of the doubt that there might be a few dishes that merit three stars. I haven't eaten any as of yet although the Beef and and Ale Stew I just had was especially loathsome and truly resembled canned dog food of the sort that looks like stew. In fairness, the salmon portion I got was generous. Of course that's the opposite of the old Borscht Belt joke since with Bistro, the portions are large and the food is bad. I tried freshly.com which is another food delivery service with good nutritional stats. It seems to have more or less Paleo style entrees. I am not doing Paleo but almost all their entrees work with my Weight Watchers Smart Point system as I ran them through my points calculator. Their food is infinitely better and actually something I would willingly eat. The vegetables are al dente and the seasonings are spot on. Who ever cooks at Bistro either provides no seasoning, over salts to the point of inedibility on entrees like turkey or has no finesse with a spice like turmeric. I love Indian food but the cauliflower side was mush with a heavy dose of turmeric. Repulsive. The ricotta crepes were soggy and tasteless and were relatively high in calories. The food is institutional in the worst possible way. On to other delivery services as I will use freshly again and am trying another service next week. I realize delivery of meals is logistically tricky but I would expect a relatively expensive food service to be delivering food at least as palatable as the Lean Cuisines which I can purchase for $2.50 a meal. Granted it's not $55 or so a day like some of the super high end services I've researched, but the Bistro plan is not inexpensive and other plans like freshly are able to offer far better food for approximately the same price as Bistro. I am willing to pay for the convenience of food delivery but disappointed that Bistro food is so bad I have to strike them off the list of providers.

Unfortunately I can't give more than 2 stars. As a former customer who travels a bit for work, I found that I had no control over delivery dates. Not only that, but delivery dates were very unpredictable. Sometimes arriving only a few days after the previous delivery. My requests to gain some delivery schedule predictability were met with overly defensive and downright rude customer service response. I also found food somewhat variable in quality. At times I found myself having to force it down. Snacks were especially disappointing.

The food is decent for a diet program. My compliant is along the customer service end. I called to let them know I received the wrong program and to also let them know some of the items did not match the website (ie ... a pork dish without pork). They honestly did not care and did not want to refund me for the dish. It was so different that I took photos to show them. They seem un-interested. I think that if your advertising a dish with certain ingredients it should come with those ingredients. I also made a change to my program and logged in as instructed to update my plan, the changes did not convert over and so I received meals that I could not eat. I was very disappointed. I asked if they could send me just four replacement meals, but they said that was not possible. When I asked for a manager I was told they were too busy to talk to me. They didn't even offer to take down my name and number for someone to call me back. I wish I could upload a photo to show just how different the meals arrived. I was very disappointed.

I had very high hopes and expectations when I joined BistroMD, however even though I was able to choose my meals from their selection by and large the food is intolerable. I think the cost is prohibitive at almost $1000 per month. Every time I signed in a chat box popped up and if I did engage I honestly think it was automated not a real person...All in all not a great experience and on top of all of that I didn't lose any weight.