bistroMDReviews of bistromd.com

Placed my first order on 12/31. As of today, 1/13, I have not received any delivery. And, yes, they've charged my credit card for a once every 7 day delivery subscription. I've called the customer support number four times, no one ever answers. I've sent multiple emails and the only thing I got back from them was an initial auto-responder and then four days later a "we don't recognize your email address" (even though I provided them with my order number). This company has either gone bankrupt and their web site is still processing orders or they are just a flat out scam.

I’ve used this meal service for about a year and used to love it. There was a variety of meals I liked, food was good, delivery was reliable, and I lost weight. HOWEVER, in the last 2 months, there has been a huge change for the worst. Many weeks meals were not delivered, and if they were, they often substituted meals not ordered. In my last delivery, 7 out of 10 meals were incorrect. I was supposed to get a delivery yesterday which never arrived, and the shipping company has not even received it. Six months ago I would have wholeheartedly endorsed.Now I would be wary of using them.

I was charged for 10 meals last week, which I never received. They were supposed to arrive 2 days ago and it appears that they haven't even shipped yet?! It is impossible to get ahold of a human at BistroMD to resolve this. This is also the second time a delivery was delayed and I had no way of cancelling the order. I'm done with the non-existent customer service and a company taking my money and not delivering as expected. The meals are good, but expensive and not worth the aggravation when something goes wrong. Factor does this much better!

Non Existent Customer Service Don't bother sending emails, or using their phone number when something goes wrong. They never respond, and never pick up the phone. You'll be waiting 20 minutes to leave a voicemail that never gets called back.

Dear Bistro MD Customer Service, I'm writing to express my extreme frustration with the poor customer service I've experienced with Bistro MD. While some of the food is acceptable, the inconsistent quality and constant changes to delivery dates and menus are unacceptable. My latest issue is the culmination of these problems. Despite skipping deliveries while on vacation in the Bahamas, I was charged for an upcoming delivery. However, the website is down, and I'm unable to edit my menu. The 1-800 customer service line has left me on hold for 20 minutes with no assistance. I understand that you do not deliver to the Bahamas, but while I am traveling, I need to be able to select my menu for my next delivery. If I am being charged, then I should be able to have full access to my account at all times!!! The lack of flexibility and reliability in your service makes it impractical for anyone who travels or has a life outside of their meal deliveries. I'm canceling my subscription and warning others about the poor customer service. If I can not access my account at any point at any place in the world to make sure I do not get stuck with the disgusting options that I loath, then I want my last order refunded and my account canceled immediately. Customers should not be held captive to a service which\ charges them regardless if the customer service is terrible and their only line of communication is down.

BEWARE! Poor reliability and customer service. I have placed 5 orders. 3 did not arrive on time and 2 in excess of 10 business days of their stated delivery policy with zero explanation or offer to address problem. 1 order was delivered to an address in another state (and still not received) and they have not responded to either my call or email - it has been more than 72 hours. Their customer service number goes to voicemail after 10 minutes of waiting.

The food is fine, some even good. I was so hopeful for this and after 2 weeks, I have lost some weight. However, the price is very high and they are doing an absolute horrible job of getting the food to me. I'm sitting here now wondering if I will have meals to eat come Friday. I'm willing to pay this price but I need a service that I can depend on!

The food is better than most but a couple times I have had sand in the meal that really does a number on your teeth. I have been doing 3 meals a day for 5 days a week. At $250 a week I’m spending $1,000 a month which is much more than when I was regular grocery shopping. The reason for 1 star is that service has gone down hill very fast. Last week there was no notice and my meals arrived 4 days late. When I called I could never get a person to speak with. I would use the option for a call back but never got one. I had better luck with emails. They told me a new supplier has taken over after they have been bought out by another meal company. Now 24 hours before this weeks order is to be delivered I get notification that my meal is delayed with they stated “no date can be given as to when it will ship.” Unacceptable! I called agin nd got nobody. It’s also been 2 days and no email response. They have gotten so bad they just ignore customer completely now. I will be cancelling. I do not recommend you waste your money on BistroMD.