bistroMDReviews of bistromd.com

I started with the program on January 1, and have stayed with it faithfully. I believe I have lost some weight but consider this new healthy way of eating as a lifestyle change, so, for now, I'm avoiding the scale. I have enjoyed many of the meals, but have excluded several others that for me are too spicy, or have flavors that don't appeal to me, like cumin and curry. My only negative is that at least a couple of times, I've received meals that were different than what I ordered, a substitution I guess, or maybe a fulfillment mistake. Either way, it's disappointing as I review the menu each week and take the time to manage my preferences. So far the shipments have always been on time and arrive in great condition. Summer temperatures will be the real test.

***Update: Customer Service contacted me after reading this review. Since my first delivery was delayed and this caused me to not be able to try the food before the next order was due they refunded me the cost of both shipments. Very please they rectified the situation. Good follow-up customer service. The food is horrible and their shipping policy doesn't work at all. I ordered my first delivery and it wasn't delivered until Monday of the following week. I tried the food and didn't like it at all. On the same day, Monday, I went to my on-line account and cancelled my account. On Tuesday I received an email saying my net shipment was in pre-shipment status. The tracking number had been created by FedEx but it had not been shipped. I called them and the operator told me that because it was done on-line I couldn't cancel but that if I had called in person I could have cancelled it. How in the world was I supposed to know that?

I found some of the food excellent, while other selections were just plain awful, with no real taste. Some of the lunch/dinners had high sodium content over 500mg, when I do not salt anything. I had to toss out those with too much sodium. When I filled out my preferences and deleted entrees like tofu, tilapia, and catfish, I still received these in my orders. The best dishes I found to be the salmon and sea bass entrees. The worst the meatloaf (the meat had too much fat and was greasy). Overall the pricing was too high to maintain a subscription.

Food not that quality

Many of the foods I've eaten so far taste pretty much the same. I'm not sure how to communicate what my food allergies are. There should be an easier way of letting you know.

Love the convenience of the food but it is super bland food. I always have to add a lot of seasonings to everything I’ve purchased.

The meals are too expensive for the taste. Only a few meals make me happy. Most of them taste mediocre or bad. Unless you remember to go in your preferences to delete a meal, you end up with the same bad meals the following week. I started with the highest plan, but I decreased it to only include lunches and dinners for 5 days. I’m still sticking with it because in spite of the taste, I lost 11 pounds in 5 weeks.

Updated Review: I wanted to report back that the BistroMD customer service did contact me and they have shipped me the correct selections for my last shipment at no charge. This shipment arrived on time and accurate. I appreciate the customer service team responding and shipping me the correct selections. My Original Post: The first week, my promo week, was full of learnings and mostly disappointments. The website could have made the low-carb options clearer (vs. calling it the menopause plan) but I struggled through the app nonetheless and made my selections. Problem solved- right? Nope, when the customer service person received my email inquiry on low carb options, they reset the entire menu and it lost ALL my tedious selections. So, I wasted another 30-minutes making selections again. Problem solved- right? Nope, when I emailed customer service about desiring to drop the snacks from my program, guess what they did... reset my selections once again... so guess what happened? I lost all my selections and ended up with items I would not have selected. My selections were clear and should have been saved or recreated regardless of the account changes. It should have been clear and easy for the customer service to remove the snack selections and maintain the rest of my selections, but they didn't even try to rebuild the desire menu or offer me enough time to go back and make the selections. I like seeing businesses pop-up to help bring healthy food options to busy people. Let's hope they take this criticism, provide a good solution, and make the necessary adjustments to improve their product, web application, and customer service.