bistroMDReviews of bistromd.com

I received my first order. It was supposed to be a meal plan for 2 and they charged me accordingly. They only sent meals for one.

I had a very disappointing experience with BistroMD on both the customer service and product fronts. I was never properly notified that I needed to select my meals before being charged. My account was charged automatically, and when I immediately contacted customer service to stop the shipment, they refused — even though the order was still several days away from shipping. Because I never had the opportunity to choose my meals, I ended up receiving 10 meals I would never have selected myself. The food itself was also underwhelming. Many of the vegetables were mushy, and overall the meals were mediocre at best. What made the situation even worse was the poor customer service. Support was difficult to reach, unhelpful, and showed very little willingness to resolve the issue. Once they had the payment, there seemed to be no concern about customer satisfaction. There are many other meal delivery services that cost less, offer higher-quality meals, and provide far better customer service. Based on my experience, I would not recommend BistroMD.

I have tried several food delivery services. This is by far the WORST. When you skip a week they charge you and it comes anyway...SOMETIMES 2 DAYS LATE AND MELTED. Which they don't refund you for... When you choose what you want, you may get half of those choices and several things that no one else wants. NOT MY CHOICES! I cancelled 2 months ago. They are still charging and sending their barely eatable meals. I had to cancel the credit card and remove it from the site. Hopefully the STOP NOW! My dog wouldn't even eat the roast beef, but she chewed it for an hour or so like a bully bone. Factor or Cook unity are better choices.

The first deliver went well. The second one not so much. They won't allow you to edit meal changes a week prior to delivery date. My second delivery was mostly breakfast meals which I did not signed up for. I never selected a plan that included breakfast, only lunch and dinner. I contacted them and they blamed me, said the random items were picked by the system based on my preference and sorry to lose my business. I got charged over $200 for breakfast meals, eggs and vegetables. I bet each meal cost them under $2 to make.

I would rate zero if I could. First of all they scam you out of your money before you place your order. It’s supposed to be easy for seniors to navigate. I have called to cancel which I thought was done but I still had an order coming. I didn’t even choose the order. They said it was processed already. I refused it from fedex & now they are telling me that I can’t get a refund.

Don't fall for this Scam! We tried the 1/2 off one week promotion just to give it a shot. The meals themselves were not TOO bad, just massively lacking in flavor, but nothing salt and pepper couldn't fix. The problem came with then being automatically billed into a subscription plan at full price afterwards. As soon as I got the credit card notification, I called their customer service and explained the situation and was basically told too bad. Not only did were they not willing to work with me at all but the order they forced upon me didn't even follow the actual order I did place. That trial week I had ordered all Lunch/Dinner options, the force upon me order was sent with several breakfast options which, those were in fact, bad! I would highly recommend avoiding this service at all costs.

This company is an absolute nightmare. I cancelled my BistroMD subscription BEFORE the New Year, well in advance of any new billing cycle, and yet they charged my card again anyway. Now I’m stuck with overpriced meals I never wanted, never approved, and explicitly tried to avoid. Customer service is essentially non-existent. There is no meaningful way to speak to a real human being. You’re funneled into useless AI chat bots and email loops that go nowhere, repeat scripted responses, and resolve absolutely nothing. This feels intentional. Let’s be clear: • I cancelled properly • I did not authorize a new charge • They took my money anyway • There was no real support when I tried to fix it This is predatory subscription behavior, plain and simple. Charge first, ignore later. If you value your money, your time, or your sanity, do not give this company your credit card. Plenty of meal services exist that don’t rely on shady billing practices and automated stonewalling. BistroMD is not one of them. I will be disputing this charge and warning others everywhere I can.

Missing 7 meals from my package. It's extremely overpriced and the portion sizes are absurdly small. Many of the meals I received has less than 200g. 3 meals make up for about 1.2lb of food, per day. If you want to starve and feel robbed, go for it!