bistroMDReviews of bistromd.com

I'm a business owner and I know how to conduct business. I can't get a straight answer about my order. Phone numbers don't work,bounced around to different people. I'm getting a lawyer if I can't get anywhere. I paid for my order and no a answers very unsatisfied. The live chat support is a joke

Don't order from this company. Total rip off. They engage in negative option billing and are deliberately unclear about their billing practices. You have to call or email to actually cancel your account, despite the fact that you may cancel your deliveries. Very deceptive and when faced with complaints are unwilling to resolve any issues. Steer clear...this company is total crap!! I ordered a week of food, didn't like it and went into my account and cancelled all future deliveries. then 6 weeks later I get a surprise delivery and a charge of $220. When I called in about it, they tell me that to actually cancel i have to call in. WHAT THE HECK...I did that in my online account. Oh no, they tell me, you just put a hold on. Well that's not clear from the website. they failed to communicate that. When I explained the situation they refused to refund my money to accept the delivery back. At the very minimum they should be sending alert emails to let you know you're about to be charged. Of course, that would result in people catching these unwanted charges and they would make a lot less money. Very questionable business practices. I don't recommend dealing with this company at all.

This is one of the worst customer service experiences I have ever had. It is clear this company does not value its customers. I will never order from them again, nor will I refer anyone to them again. They ought to be ashamed of the way they treated me. As a business owner, I would never treat my customers the way I was treated and expect to stay in business. How they are still in business, I do not know.

I was REALLY hoping this program could help us lose weight in a healthy way... I wanted to TRY it out. But BEFORE, even getting the first shipment, the second shipment was already charged to my card! I realize they need to prepare the food to have it shipped on a timely manner but without knowing, if you even like the food, these future charges are made. When I emailed within their time slot, to refund that money (which was on a weekend, I realized they are closed, so I couldn't even talk to anybody, that's why I sent an "email"). Following up, after weekend, the girl gave me a run around, that because I didn't mention "CANCEL", the money would NOT be refunded and was obligated to receive the last shipment and charge! But by then, I was able to try the food and it was not what expected, their ingredients are not healthy choices and CHICKEN was very repetitive. I called my credit card to dispute their charge and did a "return to sender on last shipment". This is what I told the girl I would do, if she did not cancel the shipment, which she was STILL within a time frame of canceling shipment, if she wanted to but she was adamant about this last charge and that I would have to have this last shipment. I wasn't about to be forced, to accept something I was not happy with and keep food I had no intentions of eating, so I "returned to sender". The girl who I spoke with didn't seem to care about my issues and when asking for a manager, she said they are not available and will say the same to me... When I asked for their name, I sent an email to their attention and their response was as indifferent, as to the girl I spoke with... The SERVICE and food was indigestible! But they are sure quick, to charge you, on a timely manner, to their benefit!

I was so excited to get my 1st box of food. I had changed my order from any seafood to chicken entrees. When I got the order it had the original order of 3 seafood entrees. I called customer service who did not seem to care so I cancelled my account. What a bummer since I was looking forward to staying on with bistroMD for a long time. It's important to have good customer service and this isn't the case at bistroMD.

My online profile was locked so I couldn't make meal choices (which was a driving factor for choosing bistroMD). Customer service agent was condescending and dismissive and would not help resolve the issue so my only option was to cancel and select another company. Technical errors are forgivable, rude service is not. I don't have to spend money to be treated poorly, I can get that for free!

Paid $24 for delivery a week ago...hasn't even shipped yet...it's Thursday. I called and they say they ship mon, tues, we'd, thurs, so I'm wondering how they can garantee delivery so food is available without a break. A diet does no good if you have to wait 4 days between your 7 day cycle. I already canceled service. Diet to go pickup at least garantees your food will be there on certain days.

Well, I really wanted to love this business! The Pros: I really loved their website and the fact that the foods seem really fresh and the fact that they allow you to choose your own custom menu. The Cons: I signed up for a special offer for 5 days of Bistro MD. I wanted to give it a try and see if I liked their foods, the intro plan seemed just the way to do it. Well, my cc was charged again (for week 2) before I even received week 1! I immediately contacted their customer service and they were responsive and quickly un-enrolled me from the continuing delivery. I received an email back from them that contained this: "Our company is built on the foundation of integrity, both in the products we offer and in how we interact with others. We find that our members experience the greatest success in transforming their lives when the integrity of the promise they make to themselves, to follow the program and invest in their futures, is upheld. I have found when choosing our program that everyone has a vision, the possibility of what their lives can be. This may entail better overall health, becoming a lighter you, improved self-image, and increasing activity. These visions can fade over time but they are just as relevant today as when you first began your journey." Um, are they trying to reprimand me for not upholding the "promise they make to themselves" for canceling?! Anyway, so I just chose to ignore that. Once I received my food, it was a HUGE disappointment. I only got probably 50% of the food that I actually wanted from the menu that I took the time to customize. They sent me a lot of foods that I don't even eat. These were not the foods I ordered! Another big issue that I had is the "juices" are powder. The foods are all frozen and have a million ingredients including dicalcium phosphate, sodium bicarbonate, xanthan gum, guar gum, dextrose, potassium chloride… Not really what I was thinking when I thought this would be a great way to eat healthy, whole foods without all that processed junk. The Pineapple Orange drink is "hydrolyzed gelatin, whey protein concentrate, citric acid, maltodextrin, laic acid, potassium citrate, natural and artificial flavors, beta carotene, tricalcium phosphate, turmeric color, sucralose, turmeric powder" - gross! No way am I putting that in my body! Plus there is so much plastic packaging and it all arrives in this huge styrofoam cooler, which I hate. I think I can probably recycle the plastic trays, but that giant styrofoam cooler is not going to be easy to recycle… I asked if I could just return everything to them for a refund, I had no idea this was the type of product I was getting. I feel their website is very misleading and makes you think you are getting all fresh, unprocessed foods. Plus the fact that I didn't even get the food that I paid for! This seems really shady to me. They refused to give me a refund and their email response wasn't super clear as to why. I will never purchase from Bistro MD. It would honestly be easier, less expensive, and probably just as healthy, to go to the store and get breakfast lunch and dinner of [External Reference] or [External Reference]. At least that way, you'd definitely get the entrees that you actually wanted.