bistroMDReviews of bistromd.com

I wish I had read these reviews before ordering. I also had a very bad experience with my first order. The website says delivery Mon - Wed but it never shipped until after that. Still, I was promised delivery by Friday, which never happened. And despite the fact that BistroMD was informed that no one would be there on the weekend, it was left outside, in the rain, on Saturday., were it sat, until Monday. The crazy thing is that the folks at BistroMD never take responsibility. You can see it in their response to the negative reviews. Below, they tell an 85 year old that the dry ice leakage won't spoil her food. Really? And how was she to know that? They gave her credit for one meal? How about "Our apologies, we will give you credit for the shipment". In my case it was my fault as well and they offered only to "replace the shipment". No thanks. I don't plan to do business with you. ever.

Incredibly bland. The "street tacos" were inedible. Cancelled after my first order. The food looked delicious, but taste like hospital food at best.

I am an 85 year old senior who recently ordered from Silver Cuisine by BistroMD. Although the ordering and shipping arrangements on my first order were a fiasco, everything worked out well and the food was good. I looked forward to my evening meal, so no complaints there. What happened with my 2nd shipment was unacceptable. Although the order came a day late (7 days total), I was pleased when it arrived. When my daughter opened the box, she found that the dry ice bag had opened and contaminated the meals - there was dry ice everywhere!! One meal tray had broken and exposed the meal, and all of the remaining meals had dry ice on them. Neither of us felt that these meals were safe to eat, and my daughter was fortunate that she did not burn herself in the process. My daughter called customer service fully expecting either a refund or re-shipment of the order at no additional cost. We got neither!! The agent "checked with a dietician who said the meals (with the exception of one) were safe to consume." Really? Safe? There was dry ice everywhere, and my daughter was fortunate not to burn herself in the process. My daughter sent a long email of explanation with pictures and when the agent called back, she informed her that the "best they could do, was to give me a 25% discount on my NEXT order". Really? What next order? When my daughter asked to contact the "supervisor" who made this decision, she refused to give me the information. I cannot believe the lack of customer service with this company. This is not fair - especially to seniors, who are more likely NOT to bother with any follow up; especially if they do not have an advocate. My daughter explained to the agent that this was unacceptable, and the follow up we will be taking as a result of the dissatisfaction and non resolution. I suggest you do the same, if you are not satisfied with this company. 1. Call your credit card company to initiate a formal complaint and investigation for a refund. 2. File a formal complaint with the Better Business Bureau 3. File a formal complaint with the Attorney General's Office 4. Tell everyone you know, NOT to do business with this company. WE NEED TO TAKE A STAND AGAINST POOR CUSTOMER SERVICE, AND HOLD COMPANIES ACCOUNTABLE - AND TO THE HIGH STANDARDS WE HOLD OURSELVES TO! Maureen

UPDATE 6/9 - Customer service is going to refund me for my purchase. I've been checking my credit card account and it has yet to be reversed. Hopefully this will be resolved soon as promised. 6/7 - I'll be going on vacation soon so I requested to skip a week. I then received an email informing me of the tracking number for my delivery. I called to let them know that I skipped my week. I've read the blurb about shipping deadlines - it's not clear AT ALL and by the looks of the reviews on this page, I'm not the only one who has had this issue. Further more, when I looked up the tracking number provided, the package hadn't even been shipped so why can't they stop the order? I've belonged to a few other food delivery services and have had excellent experiences. Based on the customer service I received (pretty much telling me the slip up is my fault - nice way to keep customers, bistroMD) I will be warning people to not join this service. The customer service agent would not refund my order, and imagine this - a supervisor was conveniently away when I called. The service isn't cheap and I refuse to pay for something that I'm not going to use.

WARNING DO NOT BELIEVE THE STARS THEY ARE COMPENSATED! Company is crap. They sent me food that was ruined the first week in broken packages (LITERALLY 2/3 OF THE FOOD HAD TO BE THROWN AWAY), then sent me food late the 2nd week again with broken packages. 3 days later they charge me for ANOTHER week I didn't order and send the food and refuse to take it back or refund it. All the 5 stars on here on where they use the community for people to get points so that they get free or discounted meals. This company is a shame! When you call customer service they don't even answer and it rings and rings until you get a recorded message saying they are closed.

I ordered BistroMD for three weeks. The first week I received the food that I requested and I all was good. The second week arrived and was not the food I selected. I promptly put a hold on my service to work out the issues and I received the third week anyways! I then called and they told me too bad the do not accept returns and the refuse to give me any refunds on the food I had to throw out!! After cancelling my account with customer service on the phone, I went in to check to see if my account was indeed cancelled and they had changed all my skipped orders to back un-skipped, what are they doing?? Trying to trick customers into receiving orders they do not want.

I was really upset after using this diet system. I never insult programs and I've used some bad stuff. But I thought I was paying the extra money for something amazing and clean and I'm worth it so I carved out the funds. That's never a problem. But man do I regret this purchase. What caused my issue is that before you can even try your first weeks food, you are charged for your second and it's shipped. So I went through a reaction to whey crammed in everything because you can test nothing before pouring at least your first two weeks of purchases in; plus I'm out just over $610 that I couldn't avoid because of the way you get locked into the sale. I only needed to lose 6 pounds. I usually clean eat and do Revolution and I can easily lose 15 in a month. I'm thin. I'm fit. I thought this was clean food. I was really excited when training for a CFO position and lacking the time to obsessively cook clean, being able to get the meals and the snacks I needed and dive into my career. I could not have been more excited. I found out after a couple of weeks of sporadic pain and massive bloating that everything is packed full of whey protein. Tons of people have reactions to this stuff plus it can add odd consistencies to food and make it more bland. I realized right away it was in the snacks when I would feel terrible after eating the ones from BistroMD. I looked at the snacks and immediately whey protein isolate and concentrate caught my eye. I stopped eating the snacks and thought it would be okay. I had a feeling that the meals were causing the same issue because I've been feeling terrible for weeks. But I kept thinking that there was no way and that it was from the snacks having irritated my stomach or my new jeans. Today I was eating the clam chowder and hadn't eaten the meals in two days and my stomach started killing me. I looked at the ingredients and whey protein concentrate was in the clam chowder. I guess it was silly of me but I trusted with all of the reviews from people and shows I kind of trust that the food was just good clean food. Good clean food doesn't need additives. It's just so nuts. You don't have to put extra stuff in food. It's balanced. Just eat fruit and vegetables and the right type and amounts of carbs and meats and you're good to go. So what's happened to me is I'm on a prescription strength Tums until my stomach straightens out. I had to leave work today because I was in such pain. I have gained 5 pounds. Now I'm really upset. I don't gain weight like this and I wish I had spent the money on what I know. I should have cooked at night and prepped on weekends for my work week. I shouldn't have splurged and waited for this. Now I still have $200 worth of stuff I can't use in my freezer. I can't donate it anywhere. I feel terrible as a person knowing that I'm going to have to throw this away when there are starving people. It's just made me upset in more ways than I could have thought. And this isn't even diving into the taste of food. If I don't choose a low sodium diet, don't go generic and make everything low sodium because you want to use one recipe for all of your plans. I'm not older, I don't have sodium issues and I'm not diabetic. I shouldn't have to eat that way. Why make plans if they are all the same. I don't even cook with salt and this stuff was oddly bland. I've grilled corn and it always tastes sweet and vibrant with great crunch. This stuff was off. I've never had good natural vegetables that lacked there own flavor before. All around snack and meal after snack and meal I was let down. And that's all I can say about this. People should know. Give out a free bag of the chips or something. You'll know within 2 hours if you should avoid the food. Be more responsible and figure out something to let people get there first week of food and try it. The lock in is ridiculous.

I ordered this service for my son that is a college student. I wanted to make sure he ate healthy meals. Terrible. You do not get your meals on a specific date, which is stated on their website, you get it when you get it. If it is a holiday, then you have to wait even longer for meals to be shipped. They do not consider one still has to eat even if it is a holiday. I did write them and was told that their site does state they do not have a specific shipping date. Did not work for my needs at all and my son is still hungry.