Birdy Grey Reviews | Read Customer Reviews of birdygrey.com

Birdy GreyReviews of birdygrey.com

4.1616 reviews
Costume & Wedding
210 E Olympic Blvd Ste 300B, Los Angeles, California

Call Directions Website

Birdy Grey

About Birdy Grey

Shop fresh, affordable bridesmaid dresses online that pop in pictures in colors that complement the wedding palette, starting at $89.Birdy Grey is a direct-to-consumer bridal brand focusing on affordable, on-trend bridesmaid dresses, gifts & accessories for the marrying generation. Solving the age-old pain point around bridesmaid dresses, Birdy Grey helps bridal parties find the perfect bridesmaid dresses that pop in pictures, at prices that make everyone happy. The company was founded in Fall 2017 in Los Angeles by branding and fashion expert, Grace Lee, who brings experience working for top female brands in fashion and beauty, along with Monica Ashauer, Co-Founder and President.

Birdy Grey (birdygrey.com) has 616 customer reviews on Five Star Index, with an average rating of 4.1 out of 5.

Also known as: birdygrey.com
Website: birdygrey.com
Category: Costume & Wedding
Location: Los Angeles, California
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 28% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

How we calculate scores

Is this your business?

Correct your details and reply to customers in public. Both are free.

Claim this listing

More in Costume & Wedding, California

Birdy Grey reviews

Showing 104 reviews with 1 star · Clear filters

Karen
Sep 4, 2025
Not the best systems in place
Customer service people are nice but I feel like the policy and the way they handle situations was not school. My dress took almost two months to arrive and twice it got lost and sent back. The company made me wait each time but finally when it was crunch time they got me the dress in two days. i felt like they could have done that earlier and avoided me all the stress.
Response from Birdy GreyOct 15, 2025
Hi Karen, thank you for sharing your thoughts with us. We’re glad to hear our customer service team was helpful, but we'd like to apologize for the delays and stress you experienced with your dress order. We understand how frustrating this must have been, especially with the last-minute timing. Your feedback is invaluable, and we’re actively reviewing our policies to prevent such issues in the future. If there's anything more we can do to assist you, please don’t hesitate to reach out.
Report
Laura
Aug 28, 2025
I am STILL waiting for someone to get…
I am STILL waiting for someone to get back to me. I had previously purchased a dress, my mother-in-law (who is the mother of the bride) wanted to see the dress in person and by the time she visited from out of state the 30 days had passed. Before ordering the dress in a smaller size, I reached out to Birdy Grey to see if they would allow me to return the older dress (depending on how things fit), and I was told that they would. Notes were made in my account to approve the return after 30 days and the restocking fee was to be waived. I've been trying to return the dress now for a week, and no one has gotten back to me and when I enter my order number I'm told that the 30 days has passed. I've emailed, and stated a chat multiple times. All I get in response (besides acknowledging my need for assistance) are emails "asking how we did" –– y'all haven't done anything.
Report
Ries
Aug 28, 2025
MY ORDER WAS LOST AND NO ONE IS HELPING…
MY ORDER WAS LOST AND NO ONE IS HELPING ME FIND IT
Report
Braci
Aug 28, 2025
i have not recieved my package
i have not recieved my package
Report
AJ
Aug 21, 2025
my tracking for my shipment still has…
my tracking for my shipment still has not updated after emailing weeks ago about it. it still says returned to sender.
Report
Lucy
Jun 16, 2025
DO NOT BUY - NO RETURNS
DO NOT BUY from Birdy Grey if you are international. They don't do returns and their dresses are not good quality or flattering irl. Waste of money.
Report
Sarah L.
Mar 20, 2025
Delivered to wrong address
My bridesmaids dress got delivered to the wrong address. There was no way they could send me another dress in time, especially when it needs to be altered and also didn’t have the dress I chose. It took over 2 months to have my dress be delivered to a different address.
Response from Birdy GreyMar 20, 2025
Thank you for your review. We’re very sorry your package was delivered to the wrong address. We’ve followed up with the carrier and submitted a claim to investigate. Since your order was made to order and your event was approaching, our team offered you a replacement in a different style or a full refund. You opted for the refund, which has been processed in full. We sincerely apologize for the inconvenience. Should you need any additional help, please feel free to reach out to us at [email protected] and our team will be happy to assist you.
Report
JDazz
Jun 4, 2020
If I could give 0 stars I would
If I could give 0 stars I would. Cheaply made product. Customer service is horrible. I’d spend the extra money and go with a different company!!!
Report