BirdiesReviews of birdies.com

This company is a scam. I returned a pair of shoes for a refund and got the confirm and receipt from Happy Returns. I never saw a dime back. I emailed customer service for 6 months and kept being told that they would escalate a refund but it never happened. This scam on $120 shoes is truly outrageous. Avoid at all costs.

I rarely leave bad reviews but I am having the worst customer experience with Birdies I have ever had with online shopping. My order was supposed to be delivered several weeks ago. According to the records associated with my tracking #, my package was damaged during shipping and returned. Birdies never contacted me about this. I discovered this after my package never arrived and only after sending three separate emails did I finally get a response. They received the package and noted its damage but hadn’t replaced the item. I was told they wouldn’t do so without my permission. I wondered how they would find out my preference having never contacted me. I digress. I said, yes! I would very much like to receive what I have paid for and please expedite the shipping at no cost. They said they would and I never heard back from them regarding a new tracking number. That was last week. This morning I reached out for an update. They had no record of this conversation and asked for proof of my order details and the conversation, including the order number. I sent screen shots. Then THREE TIMES they emailed me responses saying they still could not locate my order info and asked for the same info I had already provided. Finally, after I copied and pasted a mile of email exchanges, they agreed to issue a refund. But here’s the thing! They never responded after I confirmed how I would like the refund issued, in fact they stopped responding at all. And the refund still hasn’t been issued.

Do not waste your time with this company. I just bought final sale shoes that I already have so I knew the size. They sent me defective shoes and the wrong width I didn’t order. They will not exchange them. All of there final sale shoes are defective that’s why there final sale. Stay away from this company they steal your money. You have been warned. It’s a costly mistake to do business with them.

**Opened a case with my bank. They sided with me and issued a refund. They also weren’t able to get in contact with anyone** Hands down the WORST customer service I have ever encountered. How? Because I didn’t get any! It is physically impossible to contact a live person. I have been trying constantly for over a week. Had I not purchased from them in the past, I would be convinced their site was a scam. They use to be wonderful. I don’t know what happened. 1/31/25 Purchased two pairs of shoes during their annual sale. No indication on the website the products were reduced due to damages. Arrived 2/6/25. Black right shoe displays a major manufacturing fault. It’s sewn completely flat (like a ballerina shoe). When the light hits it, it makes the velvet appear damaged. 100% manufacturing. Latte shoe in signature box but signature packing missing. Right is considerably wider than the left. May have been stretched out & returned. Or another manufacturing fault. Contacted the company via website form. Asked to exchange the black shoe for the same one. Advised if they could ship the latte shoe quickly then an exchange would be preferable. If not, I would need a refund on those as I had an event coming up in a couple of days. Contact form does not allow photograph attachments. I stated I could provide them. Same day also attempted live chat & direct call. Tried for 10 days to make contact. Still received no human response. My most recent attempts stated, if I didn’t hear back within two business days. I was contacting the BBB. Still complete silence. Dates and times I have attempted communication: Emails: 2/6/25 & 2/13/25 - Each time I received an automated response that I will get a reply in two business days. Called directly: 2/6/25 - Recorded message says no live person is available through this method. Directs me to do a return using their automated service. When I try it says not eligible. Live chat: 2/6/25, 2/9/24, 2/12/25, 2/13/25 - Automated reply ‘We thank you for reaching out to our team! We have limited team members available to assist today so wait times for a live agent may be longer. But rest assured we will get to your inquiry asap!’ I waited for over an hour each time. Status never changes. Text: 2/13/25 - Same automated message as live chat. Instagram message 2/13/25 - Still remains unopened I filed a complaint with the BBB. I will also be following up with my bank regarding the charges. It’s taken up hours of my time. And continues to do so. They market themselves as a classy business. However they are far from it. They should be embarrassed.

Terrible customer service. They delayed response by email apparently in order to prevent having to give a refund. I thought their shoes were supposed to have similar fits among styles. I received my second pair of Birdies as a gift, where the size was the same as my first pair, but the second pair were enormous. I tried to return them within the specified time frame, but a technical error on their end prevented my receiving a return label. They stopped responding to my emails. Eventually I connected with someone via chat who would not give me a refund. Worst experience.

Customer service is terrible m. I ordered two shoes and returned one and never got a refund. I called and emailed and texted no help with a live person. Just terrible for a company charging so much for shoes.

Purchased 2 pairs of shoes. Opened the box and did not like. Executed a return online where they sent me the return label. After 3 months, 6 emails (because they will not answer the phone), with 6 automated replies that they would get back to me within 3 days - NOTHING! Filed a complaint with the California Attorney General. Shocked! Will NEVER buy from this vendor EVER!

I have been waiting for a month for a credit for returned shoes. I followed all return requirements and have notification from the USPS that the Birdies delivery agent received my return 30 days ago. Multiple email exchanges from Birdies have said to be patient. I have now disputed the charge with my credit card provider.