BirdiesReviews of birdies.com

The company ignored my emails for almost a month before I called and talked with the least helpful and mean customer service representative. She was condescending and rude. I can't believe they have someone like that in a customer service role. I asked why they ignored my emails and she said they were a small company with only 3 customer service people. You only have 30 days to return a product so you would assume they would contact you before the 30 day expiration. They also make false claims on their website: We offer a 30-day fit guarantee so you can make sure your shoes are just right… because at Birdies, we're committed to comfort. If you're not completely satisfied with your shoes, we'll accept a return or exchange within 30 days of the purchase date, no questions asked. 100% happiness. Mine did not fit and hurt my feet, they would only give me a gift card worth $50, a small portion of the original price. They said they do not give you a 30 day fit guarantee on sale items which is not specified in the copy from their website above. This was our 4th pair we had bought but I will never buy another pair again. The sizing is also not consistent from shoe to shoe. They told me to keep the shoes, like I should be happy to keep shoes that don't fit and are uncomfortable while they kept almost half my money. I just wanted the same pair of shoes in a different size. I guess Birdies thinks it's okay to avoid recycling bad product and to add shoes to a landfill. What a joke. I still haven't received my $50 credit even though she said it was coming in moments. I bet I never get it.

rip off! These guys are just collecting your money folks.. the alarm is way too weak to alert much of anything AND returns are on the consumers expense! Beware another great on line marketed product money grab!

Purchased the Starling Woven for 2020 season obviously due to pandemic they did not get much use that summer or even much after that due to restrictions. When I wore them this past January in Florida, really noticed the toe area is showing signs of wear and is discolored and shredding. They are really too bad to wear. Contacted company and they could not help but offered me 10% off another pair ( that was a joke). Other styles are fine, but stay away from wovens they will not last. Could of bought a pair like this at Target and they would of lasted as long for a fraction of the price.

These shoes are very very narrow - not as pictured on the website. Free shipping/Free Returns - NOT TRUE! They deducted $5+ because I returned them. Boo. Not as advertised.

Awful service. Placed all prior orders through a large retailer. Received a promo from an affiliate retailer, placed the order. The next day received a promo from Birdies direct, placed another order. Received both order confirmations on 11/27/20. Three weeks later, no updates. I contact Birdies only to be told that they flagged both orders as fraud. They never contacted me! They told me I can go on a wait list for both items. What kind of service is that? I will not buy from them direct and may never again at all! Way to loose brand loyalty.