In 2020, Birdfy took flight to make birdwatching fun and easy for everyone! With a foundation in smart camera tech, we brought backyard birds straight to your device. As a sub-brand of Netvue Technologies, we used over 20 years of experience in smart home gear to create our first hit - the Birdfy Feeder. Now, we’ve expanded into feeders, birdhouses, and more, all designed to enhance your birdwatching experience by making it easy to spot, identify, and share those special moments.
Birdfy (birdfy.com) has 1,598 customer reviews on Five Star Index, with an average rating of 4.0 out of 5.
Also known as
birdfy.com
Website
birdfy.com
Category
Animal Parks & Zoo
Location
Pasadena, California
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 97% of reviews.
Latest
Most recent review: October 2026.
Edits
Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score
This company cannot pay to remove reviews or change its score.
Hi Darren,
We’re very sorry to hear about your experience. That’s certainly not what we want for you.
This is not the level of service we aim to provide, and we truly appreciate you bringing it to our attention.
We want to make this right. Upon checking, your case has already been forwarded to our Tier 2 technical team for assistance with the replacement request. Our team will reach out to you via email to assist further, so please kindly check your inbox when you have a moment.
Thank you for your patience and for giving us the opportunity to assist. If you need immediate help, you’re always welcome to reach out through Birdfy Chat, email, or phone support (available for US customers).
Warm regards,
Birdfy Team
MA
Michael A.
Love everything about my Birdfy feeder…
Love everything about my Birdfy feeder so, I got another one.
Response from BirdfySep 23, 2026
Hi Michael,
Thank you so much for sharing your experience and for your continued support! We’re thrilled to hear you’re loving your Birdfy Feeder so much that you decided to get another one. We hope your new feeder brings you even more amazing bird-watching moments!
If you ever need anything else, please don't hesitate to reach out through Birdfy Chat, email, or phone support (available for US customers). We're always here to help! Happy bird watching! 🐦
Regards,
Birdfy Team
BJ
benetta J.
PRODUCT IS USLESS
PRODUCT IS USLESS. HARD TO SET UP, THEN DOESNT WORK. DO NOT BUY
Response from BirdfySep 22, 2026
Hi Benetta,
Thank you for sharing your experience. We sincerely apologize for the inconvenience and frustration this situation has caused. This is not the experience we want for you, and we genuinely want to make this right.
Please contact our Customer Support team via Birdfy Chat in the Birdfy app, by email at [email protected], or by phone at 866-749-0567 (available for US customers, 9 AM–6 PM EST). This will allow us to look into the issue and work toward a solution as quickly as possible. Our team will be happy to guide you through the next steps.
Your satisfaction is very important to us, and we truly appreciate your patience. We hope to help you enjoy your Birdfy product without further interruptions.
Kind regards,
Birdfy Team
BH
Brad H.
My experience with Birdfy
My experience with Birdfy — think carefully before buying
I bought my Birdfy product through Amazon, specifically because the product listing stated that it came with a warranty. One of the reasons I felt comfortable spending the money on it was knowing that if something went wrong with the product, I would have warranty support available and would be able to get the issue dealt with rather than simply being left with a faulty product.
Unfortunately, when I actually needed to use that warranty, my experience was completely different from what I expected. The product developed an issue and I contacted Birdfy because I wanted to have it repaired or otherwise resolved under the warranty that I believed came with the purchase. At that point, I expected a relatively straightforward process: explain the problem, provide the relevant purchase information, and have Birdfy tell me what needed to happen next.
Instead, I found the whole experience extremely frustrating. The customer service I received was not helpful, and I did not feel like I was being properly supported as a customer who had purchased the product in good faith. I contacted them looking for a genuine solution to a genuine problem, but I came away feeling like I was being passed around rather than actually having my issue resolved.
The most disappointing part is that the warranty was one of the things that gave me confidence to purchase the product in the first place. When a company advertises a product with warranty coverage, customers should reasonably expect that the warranty will actually provide meaningful support when something goes wrong, subject of course to the warranty’s terms and conditions. In my case, when I came to rely on that support, I did not feel that Birdfy stood behind the product in the way I expected.
I also purchased through Amazon, rather than directly from Birdfy, because the Amazon listing gave me the impression that the product was covered by the stated warranty. If you’re considering buying one through Amazon, I would therefore strongly recommend that you check the exact warranty terms that apply to Amazon purchases before buying, including who is responsible for repairs, what is actually covered, how long the warranty lasts and what happens if the product develops a fault.
I don’t expect a company to magically fix every problem regardless of the circumstances. What I do expect is clear communication, reasonable customer service and a genuine attempt to resolve a legitimate warranty issue. Unfortunately, that was not my experience. The responses I received from customer service did not give me the confidence that my problem was being taken seriously, and I was left extremely disappointed after spending my money on the product.
For me, this isn’t simply about the product developing a fault. Products can go wrong — that’s why warranties exist. What matters is how a company deals with customers when something does go wrong. In my experience, the support I received was not good enough, and that has completely changed my view of the company.
I would personally think very carefully before purchasing a Birdfy product, especially if warranty support is an important factor in your decision. Make sure you understand exactly what you’re getting before spending your money and don’t simply rely on the word “warranty” without checking the conditions and how claims are actually handled.
I am sharing this because I don’t want other people to spend a significant amount of money on a product believing that they will receive proper warranty support, only to find themselves in a similar situation when they eventually need help. This is based on my own experience with Birdfy and their customer service, and I’m sharing it so potential customers can make an informed decision before purchasing.
In short: my product developed a problem, I contacted Birdfy expecting the advertised warranty to help, and I was left extremely disappointed with the customer service and the way my issue was handled. For that reason, I personally would not buy another Birdfy product, and I would recommend that potential buyers thoroughly check the warranty terms and customer-service process before purchasing.
Response from BirdfySep 22, 2026
Hi Brad,
Thank you for sharing your experience. We sincerely apologize for the inconvenience and frustration this situation has caused. This is not the experience we want for you, and we genuinely want to make this right.
Please contact our Customer Support team via Birdfy Chat in the Birdfy app, by email at [email protected], or by phone at 866-749-0567 (available for US customers, 9 AM–6 PM EST). This will allow us to look into the issue and work toward a solution as quickly as possible. Our team will be happy to guide you through the next steps.
Your satisfaction is very important to us, and we truly appreciate your patience. We hope to help you enjoy your Birdfy product without further interruptions.
Kind regards,
Birdfy Team
DA
Dorina A.
Great Product
Great Product. I have a Birdify but needed another one as a backup for the winter. The part where I hood it to the pole, and remove it twice a day to refill is getting rusty. Not sure if that's healthy for the birds?
Response from BirdfySep 22, 2026
Hi Dorina,
Thank you so much for sharing your experience.
We appreciate you flagging the rusting issue on the mounting part. We'd love to get this sorted out for you. Could you reach out to our support team via Birdfy Chat in the Birdfy app, email, or phone support (available for US customers) with a photo of the affected part? We'll take a closer look and make sure you and your backyard birds are taken care of.
Thanks again for being part of the Birdfy flock, and happy bird watching this winter!
Regards,
Birdfy Team
JH
Jimmy H.
My feeder has been very popular with a…
My feeder has been very popular with a family of Redbirds and unfortunately a family of very hungry and wrecked squirrels. I wish I’d seen this cage earlier.
Response from BirdfySep 22, 2026
Hi Jimmy,
Thank you so much for sharing your experience! We’re delighted to hear that your feeder has become a favorite spot for your family of Redbirds! We’re sorry the squirrels have been enjoying it a little too much, but we’re glad you found the cage to help protect your feeder.
We truly appreciate your support and hope you continue enjoying all the wonderful bird visitors!
If you ever need anything else, please don't hesitate to reach out through Birdfy Chat, email, or phone support (available for US customers). We're always here to help! Happy bird watching!🐦
Regards,
Birdfy Team
DW
Deb W.
Easy Ordering
Easy, convenient ordering through app
Response from BirdfySep 21, 2026
Hi Deb,
Thank you so much for sharing your experience. We’re delighted to hear that you found ordering through the Birdfy app easy and convenient. We truly appreciate you choosing Birdfy and hope you continue to enjoy your bird-watching experience!
If you ever need anything else, please don't hesitate to reach out through Birdfy Chat, email, or phone support (available for US customers). We're always here to help! Happy bird watching! 🐦
Regards,
Birdfy Team
AN
Anne
Wi-Fi issues
My only problem with this feeder is the Wi-Fi connection. The whole 2 ghz vs 5 GHz thing throws mine off. That needs to be addressed. I’ll get one of my kids to sort it out because I’m having too much trouble figuring it myself. Other than the Wi-Fi issues I love it.
Response from BirdfySep 21, 2026
Hi Anne,
Thank you for sharing your experience. We sincerely apologize for the inconvenience this situation has caused. This is not the experience we want for you, and we genuinely want to make this right.
Please contact our Customer Support team via Birdfy Chat in the Birdfy app, by email at [email protected], or by phone at 866-749-0567 (available for US customers, 9 AM–6 PM EST). This will allow us to look into the issue and work toward a solution as quickly as possible. Our team will be happy to guide you through the next steps.
Your satisfaction is very important to us, and we truly appreciate your patience. We hope to help you enjoy your Birdfy product without further interruptions.
Kind regards,
Birdfy Team
