BirdfyReviews of birdfy.com

Response from BirdfyFeb 28, 2026

Hi Beth, We are truly sorry for the trouble you’ve experienced. This isn’t the kind of experience we want you to have, and I completely understand how frustrating it can feel. We will be sending you a follow-up email shortly with a clear, step-by-step guide to help you set up the camera. We’ll do everything we can to make the process simple so you can start enjoying your camera as soon as possible. If you’d prefer real-time assistance, please feel free to reach out through Birdfy Chat, email, or phone support (available for US customers). Our team will gladly walk you through it at a pace that’s comfortable for you. We’re right here with you every step of the way.

Response from BirdfyFeb 27, 2026

Hi Dolly, Thank you so much for your amazing feedback! It truly means a lot to us that you’re enjoying your Birdfy Feeder, Hummingbird Feeder and Birdfy Nest. What a wonderful backyard setup you have! We’re also so happy to hear that our customer service team has been helpful. That’s exactly the experience we hope to provide. If you ever need anything else, please don't hesitate to reach out through Birdfy Chat, email, or phone support (available for US customers). We're always here to help! Happy bird watching!🐦

Response from BirdfyFeb 27, 2026

Hi Danielle, Thank you so much for your wonderful words! We’re thrilled to hear that you had a great experience with our customer support team and that your package arrived safely and in perfect condition. It sounds like winter has truly settled in where you are! We completely understand waiting for the snow to clear, and we’re just as excited as you are for spring to arrive so you can set up your feeder and start enjoying it. If you ever need anything else, please don't hesitate to reach out through Birdfy Chat, email, or phone support (available for US customers). We're always here to help! Happy bird watching!🐦

Response from BirdfyFeb 26, 2026

Hi Steven, Thank you so much for your amazing feedback! We’re truly delighted to hear that you’ve enjoyed both your Bamboo Feeder and Birdfy Nest Duo. Knowing that the quality, setup process, and added extras have made your experience smooth and enjoyable means a lot to us. Your kind words about our app and customer service truly inspire our team to keep improving and delivering the best experience possible. Thank you for being such a valued part of the Birdfy community. We really appreciate your continued support! If you ever need anything else, please don't hesitate to reach out through Birdfy Chat, email, or phone support (available for US customers). We're always here to help! Happy bird watching!🐦 Regards, Birdfy

Response from BirdfyFeb 26, 2026

Hi Jaime, Thank you so much for your kind words! We’re thrilled to hear both feeders are working great and that you’re enjoying sharing the experience with your friends. We’re also glad our team could quickly assist with the ant moat and that setup was smooth for you. Your support truly means a lot to us. If you ever need anything, feel free to reach out via Birdfy Chat, email, or phone support (US customers). We’re always happy to help. Happy bird watching! 🐦 Regards, Birdfy

Response from BirdfyFeb 26, 2026

Hi Richard, Our sincerest apologies for the inconvenience this has caused. We truly want to help you get everything working properly. I’ll be sending you a follow-up message shortly so we can better understand what’s happening and provide clear, step-by-step guidance to resolve this as quickly as possible. If you prefer real-time assistance, please don’t hesitate to reach out through Birdfy Chat, email, or phone support (available for US customers). Our team is always ready to assist you. We genuinely appreciate the opportunity to make this right and look forward to helping you. Regards, Birdfy

Response from BirdfyFeb 24, 2026

Hi Glen, Thank you so much for your wonderful review! We're thrilled to hear that you've had a positive experience with both our product quality and support team. Providing reliable products and excellent customer service is at the heart of what we do at Birdfy, and it means the world to us to know we've met your expectations. If you ever need anything else, please don't hesitate to reach out through Birdfy Chat, email, or phone support (available for US customers). We're always here to help! Happy bird watching!🐦 Regards, Birdfy

Response from BirdfyFeb 24, 2026

Hi JP, Thank you so much for your wonderful feedback! We're really glad to hear that the ordering process with PayPal was smooth and easy for you. We're sorry to hear about the squirrel incident with your original cord. Those little critters can be quite persistent! We're thrilled that you were able to quickly get the replacement solar panel with the chew-proof cord. We hope it keeps your feeder running smoothly and outsmarting any future squirrel attempts! If you ever need anything else, please don't hesitate to reach out through Birdfy Chat, email, or phone support (available for US customers). We're always here to help! Happy bird watching!🐦 Regards, Birdfy