BirdeyeReviews of birdeye.com

Had a great experience with Nathan Maccagnan. Very knowledgeable and easy to talk to. Had all the answers to my questions.

Pleasure to deal with :)

It all sounded good to start with. I was happy to agree with the contract at the start even though my gut was telling me not to. It turns out that the contract is just to pay them money and they don't have to hold up their end of the deal. Infact my business was doing better on google until they got involved and managed to get me band from google. After a lot of effort and time I managed to restore my status with google. Cube is still charging me and have never delivered on their promises.

Be wanted this company preys on forceful sales tactics and promises the world with little to nothing to show for the absurd subscription charges. I’m being forced to pay even though they haven’t finished anything they initially sold me. Worst decision I made, very tactful in the way the pressure close and keep all correspondence brief and verbal and lack any form of written contractual agreement to review. Please watch out for this Company, I’m currently out of pocket $4000 and have nothing to show for this. Even upon approaching them about these concerns and intention to cancel I’m meet with the same responses, 12 month contract or we send the case to debt collection and load a commercial default against my company. Once they onboard you and get your card details the services is nonexistent. This is not a fake review either, I have emails to back up everything I’ve said above and would name drop the employees to validate however I fear that will warrant google to remove the review sighting deformation. Interesting to see each negative review is meet with the same comments of fake fake fake. For a company who claims to specialize in this exact area it seems oddly convenient. My only hope from This review is that it may assist further business falling into this cash grab trap that I find myself stuck in. Knowledge is power

Birdeye has the best customer service and fastest response time of any company I've ever worked with! They are amazing - always courteous, knowledgable, and great in every way!

My experience with Birdeye has been excellent. We were forced to switch from a server-based PMS to a cloud PMS, which caused our Birdeye integration to stop working. Gulshan with Birdeye's integration team worked diligently with his team of engineers to allow us to be the first office with the Birdeye integration with this PMS. They could have simply told me they didn't integrate with the new PMS, requiring me to seek a refund for the annual billing I had just paid, but instead they came through for our practice and I am very satisfied.

Birdeye is great for our small business. It was easy to get setup and synced with Quickbooks. The team has been helpful and easy to work with throughout the process.

It all started with the cube online google review generating app. Things were going well for approx 6 months. Then (according to cube) google changed something and the reviews were getting blocked. Cube asked me to be patient and to stick with them as they were working on the problem. Meanwhile their Web design team contacted me and I had them design and host a new website for me. I was extremely pleased and happy with the website and the hosting, they did a cracking job. The review app was still not working though, that's when I was contacted by their sales team ( daniel) he did a very slick job of presenting a new product called birdeye. They promised the following.... 1. Full integration with my invoicing software, therefore no need for a seperate action as the review request would be sent with the invoice. 2. A new service that allows customers who call the start up a messenger chat with me if and while I am on the phone to another customer. 3. A new mobile phone dashboard app to keep track of the performance. 4. A new pc dashboard to keep track of performance. All of this was to cost no more than I was already paying for cube and web hosting. Roll on the onboarding appointment.... At this appointment they informed me that my invoicing software was not compatible and they would not be integrating the review requesting. The chat app was delayed..they could not tell me when it would be ready, just that it wasn't. The mobile dashboard...failed. The pc dashboard...failed. At this point I told them we were done, they had delivered nothing, they had failed on all 4 counts. I was prepared to keep the Web hosting as they were good at that, everything else was to cease. Well, no chance, I was caught in a 12 month contract even though they had failed to deliver! I wanted them gone from my life as I hate scammers and theives. So I paid out the contract. $4600! At that point following several extremely heated phone calls they blocked my number, shut down my website and refuse to answer emails. Then, adding insult to injury, they continue to bill me $605 per month for Web hosting that they are not providing and birdeye that has been paid out! Something has to be done about this mob. They need to be shut down, just like they are trying to do to others. Keep clear.... True star rating..minus 10!