BirdeyeReviews of birdeye.com

Response from BirdeyeFeb 26, 2026

We are very sorry to hear about your experience and the frustration you described around cancellation and billing. That is not the standard of service we aim to provide. If you requested cancellation and did not receive timely support, we would like the opportunity to review your account and communication history to understand what happened and resolve any outstanding issues. Please contact us at [email protected] so we can identify your account and reference this review so a senior team member can follow up directly. We appreciate you bringing this to our attention and are committed to addressing your concerns.

Response from BirdeyeFeb 26, 2026

Thank you for the 5- star review!

Response from BirdeyeMar 10, 2026

Hi Ulsa, I’m sorry this experience felt misleading and frustrating. That’s not what we want anyone to take away from our website. Our pricing depends on a few details (like number of locations and the features you need), which is why you may see “contact us” after sharing information. That said, we agree the page should be clear upfront about what you’ll receive and when, and we’re reviewing how this flow is communicated so it doesn’t feel like a bait-and-switch. We also want to reassure you that we don’t collect information to “trick” anyone. We use it to follow up only when someone requests pricing or a demo, and we respect opt-out requests. If you’re open to it, please message us with the email you used so we can look up what happened and make it right. If you’d rather not be contacted, tell us that as well and we’ll ensure your info is removed from follow-ups. You can email us at [email protected].

Response from BirdeyeFeb 16, 2026

Thank you for sharing your experience. We’re sorry to hear about the confusion and frustration you’ve described. Account accuracy and review integrity are extremely important to us, and we take concerns like this seriously. Birdeye does not delete or modify reviews without a valid reason tied to platform guidelines or source synchronization. In cases where review data is connected to a suspended Google Business Profile or other third-party source, changes can sometimes occur due to how those platforms handle syncing and access permissions. That said, any account mix-up or communication gap is not the experience we aim to provide. We would appreciate the opportunity to review your account details and investigate what happened. Please contact us directly at [email protected] so we can look into the issue thoroughly and follow up with clarity. We value transparency and want to ensure your account is handled correctly moving forward.

Response from BirdeyeFeb 16, 2026

Hi Kathy, Thank you for sharing your experience. We want to clarify that Birdeye does not operate investment programs, multi-step earning projects, or withdrawal-based payment systems of any kind. What you’ve described does not align with our business model or services. Birdeye is a software platform that helps businesses manage reviews, customer experience, and online presence. We do not request additional payments to “unfreeze” funds or process withdrawals. Based on your description, it’s possible there may be confusion with another organization. If you believe this review may have been posted in error, we kindly encourage you to double-check the company involved. If you would like to connect directly to confirm whether your interaction was with Birdeye, please reach out to us at [email protected] , and we’ll be happy to assist. Thank you for bringing this to our attention.

Response from BirdeyeFeb 12, 2026

Hi Carter, Thank you for taking the time to share your experience. I’m very sorry to hear how frustrating and drawn-out this situation felt. That’s not the experience we aim to deliver at any stage of the customer journey. While our agreements do outline specific contract terms and notice requirements, we understand that when a customer decides the platform isn’t the right fit, the offboarding process should feel clear, responsive, and professional. Delays in communication, confusion around next steps, or a lack of continuity in account support are concerns we take seriously. We would welcome the opportunity to review your account history and interactions to better understand what occurred and ensure the process was handled appropriately. If you’re open to it, please reach out to me at [email protected], so we can identify your account and a senior member of our team can follow up directly. We appreciate your candid feedback. It helps us identify where we need to improve and reinforce a better experience moving forward.

Response from BirdeyeFeb 5, 2026

Hi, Birdeye does not create, post, or alter reviews on behalf of businesses. Reviews displayed through our platform come directly from third-party review sites or are submitted by consumers through approved channels. That said, we absolutely want to help you investigate any reviews you believe may be inaccurate or violate platform guidelines. Please reach out to me at [email protected] or [email protected] to have your free Birdeye profile removed immediately. We appreciate you bringing this to our attention and are committed to helping you manage your online reputation accurately and fairly.