BirdeyeReviews of birdeye.com

Still trying to charge another year. Supplied my recording re sign up and this was from a year ago. Did not notify on the roll over and I missed out by a few day. Would not recommend at all be very careful.

I cancelled my 1-year subscription at the end of August this year and Birdeye still took $330 out of my business account the following month of September. I am a limited company and feel that this is a fraudulent act. I have made phone calls and spoken to 2 females at Birdeye requesting my money to be returned. As it has not been returned, I have requested my bank recoup the money. It is now nearing the end of November and my $330 is nowhere to be seen. I will be making a compliant to the Office of fair trading as I have waited long enough.

If I could give 0 stars I would. Once this company was bought out about 12 months ago is when it turned to rot. I signed up for a 12 month evergreen contract, and they clearly stated that they would be in contact with me every few months and they would let me know when the contract was coming to an end so I could choose to opt out if needed. ‘You wouldn’t be left to my own devices’ and the renewal notice wouldn’t ’sneak up on you’ was the exact words I have proof of this conversation on a recording that was supplied to me on request by Birdeye Australia themselves. On the contrary to what Birdeye promised with ‘it won't be a case of leaving you to your own devices and letting that sneak through’, this is exactly what has happened and Birdeye has not provided clear notice when the contract is about to renew and did not give me a reasonable opportunity to opt-out. I did not receive any voicemails, emails or mail that would support this. They have told me I will need to see out the next 12 month contract as I didn't give them sufficient notice to cancel. They further went on to state that the reason for the employee saying ‘it won't be a case of leaving you to your own devices and letting that sneak through’ was for 'support reasons'. They are IMPOSSIBLE to speak with over the phone. I have called over 15 times and have spoken to someone once and if someone does happen to email you, their reply rate is pretty much... never. They did offer me a substantial discount on my subscription. $440 down to $300 the first time and when I continued to argue the fact they brought it down to $250/ month and added a referral feature apparently worth $1200 for free to attempt to keep me in the subscription for the remaining time frame. I have made a formal complaint to the ACCC which seemingly lots of other people have also done. Many other clients have had/ are having the same issue as I am. Do not under any circumstances sign on with Birdeye. Their support is atrocious for your business and anything they suggested/ promised they were going to do for my business has not come to fruition. Disgusting way to run a business.

We approached BirdEye for review help. Explained our business and how small we were. We soon realised it was not going to work for us. We stopped using it from month 1 as it was too difficult for our team to implement for our business. We were now locked into a 12 month contract. In month 12, I approached BirdEye as asked for our contract to be canceled. It appears that I missed the cut off by a week as it auto renews (did not see this) at the end of month 11. After many calls and email we still can't get out and are paying $450 a months for a service we have not used. Wasted close to $7000 and counting. This company is predatory >>>>.

Birdeye has been extremely helpful keeping things organized and in once place.

Samantha Claxton is my representative at Bird Eye Sam Claxton has been very helpful and knowledgeable. Very hard working young lady who always return e-mail and phone calls timely. Highly recommend.

I signed with Birdeye 11 months ago because they said they could deliver what another well-known company offers for less. Initially, all was fine, onboarding was ok but lacked back-up, worked with my SEO company to get "widgets" loaded to website to enable texting and instant "Chat". The actual platform works well but during the year, I am advised the company was purchased by a larger, international company....and that's when the rot set in. Customer service is now non-existent, personal advisor - AWOL, replies to emails - not even a "Read Receipt" forthcoming and the pièce de résistance? I called 2 days ago, spoke to a young woman who said my 3 previous emails requesting confirmation of my wish to cancel my contract within their required timeframe had been received, BUT could NOT answer why they had been neither acknowledged or actioned. She promised a response that day *Uh Huh!" Still waiting!! PLEASE SPEND YOUR HARD EARNED BUSINESS DOLLARS ELSEWHERE!

You did not take the time learn about my business. It seemed like Bird Eye agent just assumed things about my business: when she said, just have them show you the text message code sent to their phone. We are online only. Agent should at least do some basic research and should have visited our online store online. This is a step that takes no time to do and would have helped to have a more accurate conversation sooner. My initial impression is I'm buying more work for me, you did not show me a solution. And what you did show me was not user friendly. Seems like a very complex setup. As a business owner I prefer (done for you solutions) not (add to your workload solutions) ... It is for this reason I may have to rethink this whole thing. Not altogether happy. Sincerely, Ken Karow BOWBOXGRAPHICS