America's Top Choice For Physical Precious MetalsOur reviews reflect the experience of our thousands of satisfied customers. Discover how you too can protect your savings.Request a Free Info KitBirch Gold Group helps Americans diversify their savings with physical gold and silver. Purchase precious metals for physical delivery, or rollover an IRA or 401(k) into a Precious Metals IRA.Our dedicated, in-house team will help you through every step of the process, so that you'll feel informed and educated about the decision that you make for your purchase. Following your purchase, our customer relations department is always available to answer your questions.Birch Gold Group is A+ Rated with the Better Business Bureau (BBB), AAA Rated with the Business Consumer Alliance, and has thousands of satisfied customers. Learn more about our company at the following links. Visit Birch Gold Group Request a Free Info Kit5-Star Customer ReviewsPrecious Metals IRAsWhy Precious Metals?
Birch Gold Group (birchgold.com) has 329 customer reviews on Five Star Index, with an average rating of 4.7 out of 5.
Also known as
birchgold.com
Website
birchgold.com
Category
Investments & Wealth
Location
Des Moines, Iowa
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 90% of reviews.
Latest
Most recent review: October 2026.
Edits
Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score
This company cannot pay to remove reviews or change its score.
Great communication and customer service. They make the process simple and provide you with everything you need
Response from Birch Gold GroupSep 11, 2025
Hi Charles,
It’s wonderful to hear that our team’s commitment to customer care and communication made the process feel seamless for you. Ensuring you have everything you need along the way is exactly the kind of experience we work hard to provide. Thank you for your trust, and please remember we’re always just a phone call away if you ever need anything in the future.
JE
Jen
I converted my traditional IRA to a…
I converted my traditional IRA to a Precious Metal IRA in June 2025. Birch Gold made the process very easier. Jed, Richard, Tracie, and Cassie were all very helpful. They answered all of my questions and assisted me every step of the way. If you're considering diversifying and adding precious metals to your portfolio, I highly recommend giving Birch Gold a call.
Response from Birch Gold GroupSep 11, 2025
Hi Jen,
It means a great deal to us to know our team was able to provide the knowledgeable support and answers you needed, giving you the confidence to make informed decisions on the options best for you! We take great pride in making sure every customer feels cared for throughout the entire process. Your recommendation truly means the world to us, and if you ever need anything, please don’t hesitate to reach out; we’re always here to help.
CM
Chris M.
Transferring funds into a gold IRA was so easy!
Transferring funds into a gold IRA was very easy. Every person I worked with was knowledgeable and helpful and very nice. I don't have a lot of experience with investing but they made the process stress-free.
Response from Birch Gold GroupSep 11, 2025
Hi Chris,
Taking care of our customers and making sure they have an informative, supportive, and seamless purchase process is always our goal. We’re so glad to hear your experience was smooth and enjoyable, and we’re truly grateful for your feedback. Please don’t hesitate to give us a call if there’s ever anything we can do for you!
JI
Jesse I.
A Truly Excellent Experience
My recent acquisition of precious metals through Birch Gold Group was, in a word, exceptional.
From the initial inquiry, the professionalism and clarity of information provided were immediately apparent. I spoke with a knowledgeable representative who patiently walked me through the various options, explaining the nuances of gold versus silver, and the benefits of different bullion types. There was no pressure, only genuine guidance tailored to my financial goals and concerns about economic uncertainty.
The account setup process was remarkably smooth and efficient. They handled all the necessary paperwork with precision, keeping me informed at every step. What truly stood out was their commitment to transparency; all fees, premiums, and storage costs were clearly itemized and explained upfront, leaving no room for ambiguity.
When it came time for delivery, the process was equally seamless. The precious metals arrived securely packaged and insured, exceeding my expectations in terms of quality and authenticity. The entire transaction felt secure and well-managed, instilling a deep sense of confidence in my investment.
Overall, Birch Gold Group provided a sophisticated yet accessible gateway into owning physical gold and silver. Their expertise, integrity, and customer-centric approach made what could have been a complex decision feel straightforward and reassuring. It was a truly excellent experience that I would readily recommend to anyone considering diversifying their portfolio with precious metals.
Response from Birch Gold GroupSep 5, 2025
Hi Jesse,
Thank you so much for your thoughtful and detailed review! It's wonderful to hear from the very first inquiry, our team's professionalism, clarity, and education helped you feel empowered to make informed decisions that were best for you. Making sure everything is transparent and straightforward from start to finish is something we take great pride in, so it's rewarding to know that stood out to you.
We're grateful you recognized the precision, expertise, and integrity our team strives to bring to every interaction. Hearing that what could have felt like a complex decision instead came across as straightforward and reassuring is exactly the kind of experience we want our customers to have. We're also glad the delivery process exceeded your expectations and provided the confidence and peace of mind you deserve when making such an important purchase.
Your trust means a great deal to us, and we are honored to have been able to support you in your decision to diversify with precious metals.
RL
Richie L.
Safe and secure with Birch gold and silver investments
Jake and Monica with Birch gold are people who care about your family's financial future. They made it easy to roll over my IRA into gold and silver. We live in stress-full financial times with high market volatility. My family feels safe and protected knowing we have gold and silver as a hedge. Thanks Jake and Monica and thanks Birch gold. 5 stars!!!
Response from Birch Gold GroupSep 3, 2025
Hi Richie,
We appreciate the kind words and your 5-star review! We’re happy to hear that Jake, Monica, and the rest of our team helped make your precious metals purchase journey an effortless one. Thank you for being a part of the Birch Gold Group family. Your trust means the world to us, and if you ever need anything, we’re always just a phone call away.
CH
CH
Did a great job answering all my questions
They did a great job answering all my questions.
Response from Birch Gold GroupSep 5, 2025
Hi CH,
We’re thrilled to know all your questions were answered thoroughly. Providing you with education and answers that empowered you to make informed choices was a pleasure! We truly appreciate your trust in Birch Gold, and if you ever have more questions down the road, please don’t hesitate to give us a call!
JM
John M.
From the beginning my experience has been Superb
From the beginning my experience with the chief advisor, Mr Phillip Patrick, and my personal broker Aaron Kutchinsky, have been absolutely superb. In addition, the support staff starting with Susan Vera through all of the subsequent interactions over 6 years up to the present support staff like Shelby and Cameron have been bright helpful and pleasant. The experience with every level of Birch Gold for the entire six years has been exceptionally gracious and intelligent.
Response from Birch Gold GroupAug 20, 2025
Hi John,
We are honored to hear that your Precious Metals Specialists, Phil and Aaron, have empowered you with the knowledge you needed, enabling you to make informed decisions throughout your precious metals journey! Our whole team is committed to making sure your experience with us is consistently great, from your first call, all the way through to the completion of your transaction and beyond. We’re so grateful to have you as part of our family! If you ever need anything, just give us a ring. We’re always here to help.
TG
Troy G.
Highly recommend
Everyone very nice and informative. Walked me through the process. Very easy. No complaints at all. I highly recommend them.
Response from Birch Gold GroupAug 19, 2025
Hi Troy,
We’re delighted to hear your experience was easy and enjoyable! It’s wonderful to know everyone you worked with was friendly and helpful, making the process smooth from beginning to end. We always aim to make everything simple and stress-free while providing the information and support you need. Your recommendation means a great deal, and we truly appreciate your trust. If you ever need assistance in the future, don’t hesitate to reach out. We’re always happy to help!
