Dawn B.
BUYER BEWARE!!!!
FRAUD ALERT!! I was extremely overcharged for my gold and silver coins. In March of 2022 I moved my 401k into an IRA with Brich Gold. After speaking with Phillip Patrick, who seemed very informative and upfront with information they proceeded to cheat me. I was overcharged roughly 75% on my silver coins and over 50% on the gold coins. This is over industry standard which is roughly a 20% charge. The market has doubled since I initially invested and three years later after the price of gold doubling and the cost of silver nearly trippling, my account is worth less than my inital investment. If the market didn't go up as well as it did over the last few years I would actually be looking at a substantial loss in my investment, a roughly 30%-40% loss. I brought this issue up immediately after my initial investment my statment was showing a 35% loss, I spoke with a "Jeremy" who became quite irate with me because I was loudly asking why my account was showing 35% less than my initial investment. Jeremy told me that I was wrong, that I just didn't understand how the metal market worked. Long story short I was charged a premium of 61.29% above the spot price of gold when I should have paid only 10%, I was over charged 51.29%. I was charged 96.49% above the spot price of silver. Based on a 20% premium for silver I was overcharged 76.49%. THESE PEOPLE ARE WOLVES IN SHEEP CLOTHING, PRAYING ON INVESTORS. STAY AS FAR AWAY AS POSSIBLE.
Response from Birch Gold GroupFeb 11, 2026
In the several conversations we had with Ms. Bancroft to address her concerns, it came to our attention that she is being coached by a representative at a competing precious metals retailer. They have advised her to file complaints, write reviews, and make threats in exchange for a financial gain of $310,000 so she can then purchase through them. Unfortunately, Ms. Bancroft’s concerns stem from information that has been deliberately manipulated for financial gain. Regardless, we took her concerns seriously and reviewed her account thoroughly and found that her accusations are grossly false. Every aspect of Birch Gold Group’s operations is guided by integrity and transparency. Our business model, compliance requirements, and the transaction documentation processes prevent the circumstances alleged by Ms. Bancroft from occurring. After performing a thorough investigation into her account, we can confirm that she has not lost money and, in fact, has made gains on her investment. Additionally, we can confirm that the fees Birch Gold Group made is not the 50% to 75% that she is claiming but are in fact much lower and within the range disclosed in our Transaction Agreement that Ms. Bancroft signed. To confirm, Birch Gold Group communicates pricing at least two independent methods prior to a customer making a purchase. For example, we communicate pricing through the Transaction Agreement that Ms. Bancroft signed, and it is also reviewed and confirmed on a recorded line. If part of Ms. Bancroft’s concerns stem from the values her custodian is reporting, we are happy to reeducate Ms. Bancroft. IRA custodians value metals at spot price, but physical precious metals have a value above spot/melt price. Please see this helpful video link which explains the statement values as well: https://www.youtube.com/watch?v=OSz5cftNufg. Those claiming to be experts in the precious metals industry, like the imposter Ms. Bancroft is being coached by, are well aware that this is how custodians value metals and have a moral obligation to accurately educate their customers. We remain committed to transparency and customer care and stand behind our practices. We urge customers to be vigilant, as there has been a growing influx of imposter financial representatives within the precious metals space engaging in predatory actions for their financial gain.