Gwen
The pricing is a bit expensive
The pricing is a bit expensive, also, it never caters to what I ask for....i ask for fragrances, lip products and I always end up with hair products in my box instead of what I asked for,
Response from BirchboxMay 20, 2026
Thank you so much for taking the time to share your feedback, as it will be shared! We did want to mention that each month you’ll have the opportunity to customize your box so you can select products that best match your preferences. While your beauty profile helps guide recommendations, part of the Birchbox experience is also discovering new products and stepping a little outside your usual routine. We love introducing members to exciting alternatives and new favorites they may not have otherwise tried! That’s why we always encourage customization each month to help ensure your box includes the products you’re most excited to receive. xo, Birchbox



