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Birchbox Reviews | Read Customer Reviews of birchbox.com

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Beauty & Well-being
Cosmetics & Makeup
Birchbox

BirchboxReviews of birchbox.com

3.81,133 reviews
Cosmetics & Makeup

Birchbox3.8

Reviews1,133 About Contact

Overall score

3.8 out of 5

Average

Average of 1,133 reviews

Distribution

5★52%
4★17%
3★10%
2★3%
1★18%

What customers rate

Detail scores appear once 5 customers have rated them.

Contact & location

birchbox.com
[email protected]

About Birchbox

Birchbox is a monthly subscription box for beauty lovers, designed to help our members discover the best beauty and lifestyle products! Each month, members enjoy a customized box brimming with deluxe samples spanning makeup, haircare, skincare, wellness products, organic-based products, and other cosmetics. This membership makes it easy to try out a new makeup trend, be introduced to a new skincare brand, or discover a new favorite product. With Birchbox Customization, our customers now have the exciting opportunity to hand-pick the exact samples they want to receive each month, and can even opt for a few full-sized products! Join Birchbox today to unlock a world of beauty exploration tailored just for you!

Birchbox (birchbox.com) has 1,133 customer reviews on Five Star Index, with an average rating of 3.8 out of 5.

Also known as: birchbox.com
Website: birchbox.com
Category: Cosmetics & Makeup
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 19% of reviews.
Latest: Most recent review: September 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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Birchbox reviews

1,133 approved reviews, newest moderated first

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tracey A.
May 15, 2026
Get your shit together
Get your shit together
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customer
May 15, 2026
The experience has really changed…
The experience has really changed… The price has doubled since I started my membership, but the products are still the same size. There are not separate boxes anymore, or encouraging names like “ the amazing Jane Doe” etc. those little things really made the experience fantastic. It has gone from a bright spot of fun in my month to a functional way to get samples that I can try before purchase while avoiding a department store.
Response from BirchboxMay 20, 2026
We truly appreciate you taking the time to share your feedback regarding your membership experience. We are always working to improve our offerings and sincerely value your insights as we consider future enhancements. xo, Birchbox
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customer
May 15, 2026
Overall I have loved this subscription…
Overall I have loved this subscription but my last 2 boxes in a row have been lost or returned and nothing was proactively done to make it right. If it happens a 3rd time I will cancel my subscription.
Response from BirchboxMay 20, 2026
Thank you so much for your review! We’re so happy to hear you’ve been enjoying your subscription overall, though we’re sorry to hear that some of your packages were lost in transit. While we’re unfortunately not automatically notified by shipping carriers when a package does not arrive successfully, our team is always here to help if any issue comes up. We’re glad to see you were able to connect with our support team and that a replacement order was sent out right away. Should you ever need assistance in the future, please don’t hesitate to reach out to us at [email protected]. We’ll always do our best to make things right. xo, Birchbox
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SUSAN
May 15, 2026
For the most part everything is…
For the most part everything is excellent. Sometimes I find the choices redundant. My last 2 boxes were great. A lot of great things to pick from. This last box that’s coming in May, I didn’t find the choices to be that great.
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customer
May 15, 2026
Perfect
Perfect. Product siza great products
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Angela R.
May 15, 2026
I have had Birch Box for a while
I have had Birch Box for a while. I enjoy the samples, especially for skin care for by 60 something face. I also like the hair masks. The brands are good and a few are great. Your price has gone up so I especially watch for luxury size products that match my age and needs. Sometimes when I order the good stuff it is out of stock but what can you do? That’s all. It’s still fun to belong.
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Kim K.
May 15, 2026
I always love everything!
I always love everything!
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customer
May 15, 2026
Please cancel my subscription.
Please cancel my subscription. thank you, Lily Klauer
Report

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