BirchboxReviews of birchbox.com

Me regalaron una suscripción de 2 meses 2×1 por 10,90€ y se supone que se puede dar de baja cuando quieres, pero llevo llamando a la atención de cliente y siempre me dejan en espera mas 15 min. Les he escrito y contestan siempre con el mismo correo. Han renovado la suscripción mensual por 21€ y no quiero que lo sigan cargando a la tarjeta de la persona que me lo regalo. Es indignante ya que no se puede dar de baja, ya que te cobran la suscripción el dia 1 y para dar te baja tienes que recibir la cajita y no se activa la opción de para dessuscribirse.

Birchbox overcharged me for my monthly subscription and charged me additional shipping, causing an overdraft at my bank. While they were "terribly sorry" Birchbox took absolutely no responsibility for their error. I had to cancel my subscription in order to get a refund for the product overcharge and additional shipping charge (which they refunded) and the bank fee (which they did not.) Birchbox expects it's customers to eat the financial repercussions of It's staff errors. Just another greedy company out to a screw It's subscribers out of every last dollar. Sad.

Total scam. They automatically renew your prepaid boxes. They don't have a cancel button on their website nor a way to unsubscribe from it. You have to call them or email them. And they have the worst customer service. Not worth it!

I have been a customer with Birchbox for a few years and I really didn't have any issues until recently. A while back I had asked them to stop the automatic charge on my debit card and they agreed. Last year I ordered a 6 month package instead of the 1 year and when 6 months was up they charged my card. I was not expecting the charge because of the previous agreement and it overdrew my checking account and cost me a fee. I messaged with a rep and she told me she did see where they agreed to not charge my account , but since I switched to a 6 month package, they charged my account. I got a lot of "apologies", but that was it. They did not care one bit. There was absolutely no effort on their part to rectify the situation. Absolutely horrible customer service. I will be going with another company.

Absolute rubbish can't believe they are just tiny samples and nothing special at all really not worth it chances are these company's are giving them to birchbox for pennies and they are making a lot of money from them

I used to get Birchbox when I was younger and really enjoyed the novelty of it. Now subscribed for myself and have been very disappointed with the box I received. Reading reviews doesn't look as though the previous boxes have been any better. In my box I got an own-brand Birchbox bronzer - which wasn't anything special and wasn't the right colour. I got a lip balm that was full size but only worth £3 at sale value. I got a hair mask (I have synthetic dreadlocks so have no use for this, and did say that on my customise section). I got a tester of some perfume which I assume was free, and then a moisturiser. All in all I think my box would've cost myself £10 had I gone and bought the products myself. Which is not the point of the box. Delivery is poor and their website is hectic. I have unsubscribed and gone to Glossybox.

I dislike the fact that you can’t phone birch box, I’ve searched high and low for a phone number, there just isn’t one, I did try sending them a message which they completely ignored, in the meantime I managed to get the problem sorted out myself. I have received my march birch box, I’ve also watched a few unboxing videos for this month box, some of the things in mine aren’t in any of the others by the look of it, being totally blind I haven’t got a clue what to some of the things are! One item in thereis particularly mysterious, the packaging is dreadful, it’s just in to plastic bags, it feels like a block of something that’s a bit flaky! Not very nice! The other items don’t seem too bad, I’ve got the bronzer, the John Frieda product, the mask, the perfume sample and something else that I can’t remember at the moment, I would recommend a Birchbox but I’d like to see better products in next month box

MÉDIOCRE !! A FUIR ABSOLUMENT. Je passe commande auprès de leur service le 9/02 ( ORD-4013316) qui est envoyé via colissimo le 11/02. Jusqu’ici tout va bien. Sauf que mon colis reste bloqué plusieurs jours au centre de distribution pour des raisons totalement inconnues. Je les contacte afin de demander des explications sur ce retard il m’est gentiment dit de patienter sachant que j’ai passé d’autres commandes sur d’autres sites qui travaillent avec colissimo et j’ai déjà reçu mes colis avant celui-ci. Je patiente comme demandé et je constate avec stupéfaction que mon colis est indiqué comme livré le 18/02 alors QUE JE N’AI ABSOLUMENT RIEN. En les appelant on m’invite à voir avec la poste( qui m’a envoyé balader) et sinon d’envoyer un courrier. Donc le client est déjà pénalisé et doit perdre son temps à faire un courrier sûrement en recommandé pour qu’on traite sa demande. Je ne reçois pas mon colis et dois payer pour un recommander et faire des démarches ? C’est Inadmissible. Si je ne reçois pas commande ou un remboursement j’entamerai des procédures et croyez moi que je ne vous lâcherai pas. Il s’agit d’une question de principe. Mes amies se sont déjà désabonnés de votre arnaque.