Melissa
I've had Birchbox for years
I've had Birchbox for years. Was charged for October 2022 box and never received it. I have emailed 2 times over the past 2 months and cannot get any response. I never had any problems until they changed their platform. Now we can't get any boxes or responses.
Response from BirchboxMar 1, 2024
Hi Melissa, We are very sorry to hear about your experience. During the time you wrote this review Birchbox was not operating. In the autumn of 2022 the previous ownership of Birchbox was facing a host of challenges that led to the need to suddenly and unexpectedly cease operations, and engage in the sale of the business through a formal restructuring process. During the shutdown, communications went unanswered, and we are unable to access communications prior to May of ’23. The new owners (that’s our team!) recently acquired the assets of Birchbox and relaunched operations. Since relaunching our goal has been to make sure we bring operations back up to speed, ensure any boxes and orders that had been left unshipped by the previous ownership were received, and normalize renewal and shipping timelines. While we are unable to locate your account with the information provided under your review, you should have certainly received any box which had been owed to you by the previous ownership in the summer. If there is anything else you may need at this time, please don’t hesitate to contact our team at [email protected] — you can now always expect to receive a reply within 24 hours!