Jb
I don't know what happened to BB
I don't know what happened to BB. I ordered a product from their shop almost 3 months ago--have not received it and cannot get any information about if it will ever ship. I'm done with Birchbox!

Birchbox is a monthly subscription box for beauty lovers, designed to help our members discover the best beauty and lifestyle products! Each month, members enjoy a customized box brimming with deluxe samples spanning makeup, haircare, skincare, wellness products, organic-based products, and other cosmetics. This membership makes it easy to try out a new makeup trend, be introduced to a new skincare brand, or discover a new favorite product. With Birchbox Customization, our customers now have the exciting opportunity to hand-pick the exact samples they want to receive each month, and can even opt for a few full-sized products! Join Birchbox today to unlock a world of beauty exploration tailored just for you!
Birchbox (birchbox.com) has 1,133 customer reviews on Five Star Index, with an average rating of 3.8 out of 5.
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Jb
I don't know what happened to BB. I ordered a product from their shop almost 3 months ago--have not received it and cannot get any information about if it will ever ship. I'm done with Birchbox!
zahira G.
MUCHO CUIDADO Me suscribí, lo cancelaron unilateralmente y continúan sin devolverme el dinero. Ya que lo han cancelado espero que también devuelvan el dinero, que es poco, pero menos se merece esta empresa. NADA RECOMENDABLE
rafa T.
Me han cancelado unilateralmente un pedido por haber aplicado un descuento que ellos mismos ofrecían en la web. Por supuesto, reclamación a la empresa y, si no, a la Oficina de Consumo.
Vero P.
Estafadores!!! Pusieron una promoción de black friday me la han cancelado y el dinero lo tienen retenido
Juan Antonio A.
Buenas, como pongo les recomiendo no comprar, me suscribì por una muy buena oferta, y cual es mi sorpresa, que lo han cancelado unilateralmente, si es error suyo, no es mi problema. Han perdido un cliente y futuros clientes, porque hoy en dìa todo es el boca a boca. Espero que me devuelvan el 1.02 euros retenido, sino lo reclamaré por el banco, pero ustedes ya han perdido toda la credibilidad para mi!! Hay mejores tiendas de maquillaje sin dudarlo.
ONCEBITTEN
Signed up for a monthly subscription at the end of September 2022. Was billed $16.06 on 10/4/22. Started emailing the company mid-October to try and figure out when the first box would ship. Received email stating it takes them TEN DAYS to respond to any issues reported by their customers.... highly suspect. Finally get a response 10/26/22 in which some numbskull customer service person sent me A COPY OF MY CHARGE RECEIPT and then stated that they did not charge me for October and I would not receive an October box..... Well my bank sure did send you the money, so I filed a dispute with them. THIS IS A GIGANTIC SCAM! PLEASE DO NOT GIVE THEM ANY MONEY, DO NOT BE STUPID LIKE ME.
Response from BirchboxMar 1, 2024
We are truly sorry to hear about this experience. To provide a bit more information, in the autumn of 2022 the previous ownership of Birchbox was facing a host of challenges that led to the need to suddenly and unexpectedly cease operations, and engage in the sale of the business through a formal restructuring process. Operations ceased starting at the end of October of 2022, which looks to have greatly impacted your experience, and we are so sorry you were affected. The new owners (that’s our team!) recently acquired the assets of Birchbox and relaunched operations. Since relaunching one of our most immediate goals was to ensure any boxes and orders that had been left unshipped by the previous ownership were received. While we are unable to locate your account with the information provided under your review, you should have certainly received any box which had been owed to you by the previous ownership in the summer. If there is anything else you may need at this time, please don’t hesitate to contact our team at [email protected] — you can now always expect to receive a reply within 24 hours!
Lucía L.
Pedí el paquete trimestral a finales de julio y solo he recibido una caja. Por correo me dicen que me van a regalar otros tres meses pero ni recibo cajas ni me devuelven el dinero. Me han estafado y no me dan solución. Los productos no son nada del otro mundo y no se ajustan a lo que pedí por la encuesta. Odio tomar el sol y me han mandado gotas que mantienen el bronceado. Un robo.
Inma Daza F.
ESTAFA! Las cajas o no llegan, o te llegan con productos que no van con tu tipo de piel, ni cabello…. Entonces para que hacéis las preguntas de nuestro perfil? Cuidado con la renovación que es automática. Y no se puede contrastar con ellos el mes de agosto no recibí mi caja y este mes igual. Lastima que tenga una suscripción semestral estoy deseando irme y que no me cobren más