Srta. I.
En quiebra..
En quiebra... y encima se ha quedado el dinero de la gente! A mí me faltó las cajas de los últimos dos meses!

Birchbox is a monthly subscription box for beauty lovers, designed to help our members discover the best beauty and lifestyle products! Each month, members enjoy a customized box brimming with deluxe samples spanning makeup, haircare, skincare, wellness products, organic-based products, and other cosmetics. This membership makes it easy to try out a new makeup trend, be introduced to a new skincare brand, or discover a new favorite product. With Birchbox Customization, our customers now have the exciting opportunity to hand-pick the exact samples they want to receive each month, and can even opt for a few full-sized products! Join Birchbox today to unlock a world of beauty exploration tailored just for you!
Birchbox (birchbox.com) has 1,133 customer reviews on Five Star Index, with an average rating of 3.8 out of 5.
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Srta. I.
En quiebra... y encima se ha quedado el dinero de la gente! A mí me faltó las cajas de los últimos dos meses!
Rebecca G.
I subscribed to Birchbox for years. I never received my October box. Their customer support page on their website does not work so I'm not sure how to get a refund or even if I can. If they took all that $ from people and won't credit the boxes and other orders that people did, that is just sad. Hopefully that is not the case, but I read that they are considering Chapter 11 bankruptcy. Guess we'll see. In the meantime, I'll be disputing the charge from October.
Response from BirchboxMar 1, 2024
Hi Rebecca, We are so sorry to hear about your experience. During the time you wrote this review Birchbox was not operating. We understand the events that occurred last year were very unexpected and we are terribly sorry if they impacted you in any manner. In the autumn of 2022 the previous ownership of Birchbox was facing a host of challenges that led to the need to suddenly and unexpectedly cease operations, and engage in the sale of the business through a formal restructuring process. The new owners (that’s our team!) recently acquired the assets of Birchbox and relaunched operations. Since relaunching our goal has been to make sure we bring operations back up to speed, ensure any boxes and orders that had been left unshipped by the previous ownership were received, and normalize renewal and shipping timelines. We are happy to see we were able to ship your October ’22 Box when operations relaunched, and we do truly hope the remainder of your membership was enjoyable. Should you need anything else at all at this time, please don’t hesitate to contact our team at [email protected].
kelly K.
I was charged for an October 22 box that was never sent. It is now January 2023 and have yet to hear a word from Birchbox. I can no longer get into my account either. I keep getting the same generic reply whenever I try to contact them. After searching to see what was up thinking it was my card or something I didn't verify in my account, I found that many were charged by Birchbox in October for unreceived product and zero communication since. They seemed to have stolen money from many many customers. I also found out they were liquidating due to 'unprecedented' reasons and never relayed this to their customers while continuing to take money from them and not sending product. Disgusting thieves.
Response from BirchboxMar 1, 2024
Hi Kelly, We are truly sorry to hear about your experience. During the time you wrote this review Birchbox was not operating. In the autumn of 2022 the previous ownership of Birchbox was facing a host of challenges that led to the need to suddenly and unexpectedly cease operations, and engage in the sale of the business through a formal restructuring process. The new owners (that’s our team!) recently acquired the assets of Birchbox and relaunched operations. Since relaunching one of our most immediate goals was to ensure any boxes and orders that had been left unshipped by the previous ownership were received. We are delighted to see we were able to ship your October ’22 Box last year when operations relaunched, and even more thrilled to see you have remained a member of the Birchbox Community. We truly hope you have been loving your recent Monthly Beauty Boxes! Should you need anything else at all at this time, please don’t hesitate to contact our team at [email protected] — you can always expect to receive a reply within 24 hours.
Carms
Después de llevar semanas intentando ponerme en contacto con ellos porque mi caja de edición limitada no llegaba, pero sin tener ninguna respuesta, me entero de que la empresa ha supuestamente quebrado y no va a hacer lo envíos de los productos comprados y pagados de ningún cliente. Hice mi compra a finales de noviembre, con una oferta de blackfriday, y a las semanas ponen un mensaje en su web diciendo que están atravesando una situación complicada y que no están procesnado pedidos. Una empresa no quiebra de un día para otro, es una situación que ellos ya debían de saber y aun así siguieron aceptando pedidos... ahora la empresa da en quiebra y ellos se van con mi dinero y el dinero de mucha gente que ha pagado por productos que no ha recibido ni recibirá nunca! Una vergüenza! Ahora mismo me voy a unir al grupo de facebook ESTAFA BIRCHBOX a ver si entre todos podemos conseguir algo y que paguen por ello
Marta Díez P.
Me dijeron que me iban a enviar una caja por tener repetidos los productos y nada. Se suponia que lo habian enviado y una m¡erda, cancelé la suscripción en noviembre pero era anual y nadie contesta... Han quitado en todos lados para que no podamos comentar. Estan en bancarrota y lo pagamos nosotros... Y no es blissim pero encima que subieron el precio de las cajas y diciendo que iban a ser mejores... habría que denunciarlo a facua
Sc
otra estafada mas, con pedido pagado y sin recibirlo. hemos creado un grupo en facebook, a ver si unidas podemos hacer algo, buscarlo por el nombre Estafa Birchbox . Si alguna ha podido denunciar en la policia, por favor, contarnos la experiencia
Pauli
NOS HAN ESTAFADO SEÑORAS Y SEÑORES, SE HAN IDO CON SUSCRIPCIONES PAGADAS ANUALMENTE Y NI LUCES DE ELLAS, SE HABRAN HARTADO DE LAS QUEJAS DE LOS PRODUCTOS DE PORQUERIA QUE ENVIABAN. NOS LA METIERON Doblada. Intenten desde vuestro banco que les devuelvan el recibo. A ver si les vacían la cuenta a estos desgraciados.
Patricia S.
Ya estoy leyendo que nos han estafado no? Yo también compré una suscripción anual y han desaparecido! Lei que lo mismo birchbox se convertía en blissim pero les he escrito y no es verdad 😔