BirchboxReviews of birchbox.com

Response from BirchboxAug 14, 2024

Thank you so much for taking the time to share your helpful thoughts and kind feedback! To ensure you’re getting the most out of your membership and enjoying every item in your monthly Beauty Box, we want to make sure you’re aware of our customization feature. Since our curated boxes sometimes include products that might push you out of your comfort zone and help you discover new favorites, you have the opportunity to self-select each item included to best fit your preferences. To customize your box, simply visit the “Customize” section of your account during the customization window (from the 1st to the 5th of each month). We’ll also send you an email reminder! Happy choosing, and we hope you soon enjoy every product!

Response from BirchboxJul 23, 2024

We're truly sorry to hear about any disappointment, as that's the last thing we'd want for our customers. While we couldn't locate an account under the name associated with this review, we encourage you to reach out to our team at [email protected] so we can find ways to improve your experience. Since relaunching Birchbox, we've been carefully reviewing past customer feedback to make meaningful improvements. Following a change in ownership after the previous owners unexpectedly ceased operations for nearly a year, we've been committed to enhancing our offerings. Each monthly Birchbox now includes 4-6 samples, depending on the sizes of the items selected. We are excited to share customers now have the option to include up to two full-size items per box, along with other samples! We provide our customization feature, to allow customers to self-selct the sample products and sizes right for them! We sincerely hope we can resolve any concerns and look forward to hearing from you soon!