Carmel
I have tried to change my account…
I have tried to change my account payment information numerous times and the site says it will send me an access code to do so, but does not send it in a timely manner, instead after 11 p.m. and during the night such that it has expired by the time I try to use it.
Response from BirchboxAug 14, 2024
We’re terribly sorry to hear you had trouble updating your payment information in your account. Normally, you should receive an email within minutes with a secure link to update your details. Even though a team member followed up with you, we’re sorry that the issue persisted. While this seems to be an isolated incident, as we haven’t received similar reports from others, please know we made sure to escalate your experience to our engineers to look into further. We again are sorry for any issue you encountered.



