Birchbox Reviews | Read Customer Reviews of birchbox.com

Birchbox Reviews | Read Customer Reviews of birchbox.com

Birchbox reviews

1,133 approved reviews, newest moderated first

Dev
Aug 30, 2024
The August Box was soooo great
The August Box was soooo great! All the products were huge and felt very luxe. Things are turning around!!
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KDog
Aug 14, 2024
Amazing
Amazing! Love the selection of products and how you can easily customize every box.
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Hannah
Aug 5, 2024
Fun Monthly Treat!
Birchbox is a fun treat that I love getting each month. I'm impressed with the variety and number of products I'm able to choose from each month and have been seeing more full size options available which excites me!
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Tamela B.
Aug 2, 2024
Love Birchbox
Great products and service.
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CB
Aug 1, 2024
Customer service A+, the rest is an F
Customer service is stellar, everything else has pretty much been a disappointment. It was nearly impossible to find anything on the website that was in stock or actually available, the shipping is hard to track and takes ages, and when I finally got my order one of the two items wasn't what I had ordered. Customer service was very prompt and said they'd send me the correct product, only to find out later that they don't actually have the product I ordered at all and never did. Even customer service wasn't aware of that. I was ready to discontinue my several year membership after months of a disappointing subscription and this experience didn't change my mind.
Response from BirchboxAug 1, 2024
We’re really sorry to hear about your experience, but we’re glad our support team was able to assist you. It seems there was an unfortunate fulfillment error—though these are rare, they do occasionally happen. The warehouse accidentally sent you the sample size of the full-size item you ordered, and unfortunately, the item sold out before we could arrange a replacement. We’re happy to see that a full refund and a future discount were processed for you. We genuinely apologize for the inconvenience and for this experience, which is not reflective of our usual Birchbox standards. We appreciate your feedback and hope you might consider giving us another chance in the future.
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Melissa
Aug 1, 2024
5+++++ Star Review!
I love looking forward to new beauty products each month and it's really nice to see a full size item in at times!!! Plus the customer service is AMAZING!!!
Response from BirchboxAug 1, 2024
We’re absolutely thrilled to hear that you’re enjoying your membership! Your incredibly kind feedback means the world to us and we can't thank you enough for taking the time to share your thoughts! 🌟
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KatoSAV
Jul 30, 2024
Love this subscription
Love this subscription - I get to try new things and always love being able to customize for my needs/preferences.
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Marla D.
Jul 30, 2024
I expected larger products the samples…
I expected larger products the samples are too small to make an honest review of each one. I only got 2 uses for the eye cream same with others I am giving it 1 more month to decide to cancel or not
Response from BirchboxAug 12, 2024
Thank you so much for your feedback! We truly hope we can win you over with this next month’s box. 😊 To provide a bit of clarity, each monthly Beauty Box includes a mix of sample-sized, travel-sized, and even full-sized products. We're excited to share that customers now have the option to include up to two full-size items in the box, along with other samples! With our customization feature, you get to choose the products and sizes that are perfect for you. We truly hope you love the curation of beauty options in your next box! 🌟
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