Suzi
Fantastic
I love Birchbox. Best customer service ever

Birchbox is a monthly subscription box for beauty lovers, designed to help our members discover the best beauty and lifestyle products! Each month, members enjoy a customized box brimming with deluxe samples spanning makeup, haircare, skincare, wellness products, organic-based products, and other cosmetics. This membership makes it easy to try out a new makeup trend, be introduced to a new skincare brand, or discover a new favorite product. With Birchbox Customization, our customers now have the exciting opportunity to hand-pick the exact samples they want to receive each month, and can even opt for a few full-sized products! Join Birchbox today to unlock a world of beauty exploration tailored just for you!
Birchbox (birchbox.com) has 1,133 customer reviews on Five Star Index, with an average rating of 3.8 out of 5.
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Suzi
I love Birchbox. Best customer service ever
JENESSA C.
Overly great customer service! Anytime I have an issue its remedied promptly and I've been very impressed. When a product is wrong its immediately replaced. I've been a little disappointed with sample repeats- whenever I order a full size product I get the "mystery samples" when you spend $35... It's always just an extra of something I've already gotten. It isn't exciting & doesn't feel special. Also, I find that a lot of the sample sizes are extremely small. All in all, birchbox knows how to take care of their customers. Hopefully I'll see this reflective in samples too!
Heather A.
Disappointed with last months box... And billing when I first started. But other than that, I've gotten great products that I've used again and again!! And even sent some to my sister.
Response from BirchboxNov 12, 2015
Hi Heather - so sorry for the initial trouble, but I'm glad to hear you've been enjoying your samples! If you run into trouble going forward, please don't hesitate to reach out at [email protected].
Debora U.
I live in s remote community in New Mexico. Birchbox is great for me to have the opportunity to experience a variety of products. I have ended up buying many products through Birchbox. Great company!!!
Stacey
So much fun trying all these different products
Becky M.
I love Birchbox! The monthly subscription box is such a great way to try new products, many of which I would never think to try on my own. I order all my beauty products from Birchbox. They have a great selection and I find the reviews very helpful when deciding on a product to buy. I also love earning points for every dollar spent and having those points translate into dollars to spend toward more products.
Lindsay C.
I am in love with Birchbox! I have found so many amazing products here. I have stopped purchasing a lot of products from drug stores because I love everything about Birchbox and they have SO many products to choose from! I always look forward to my box each month. Customer service that I have dealt with has also been awesome.
Christine T.
I love getting my subscription every month, as well as the ease of ordering through the website. My orders always arrive quickly. I just wish there were more coupons or % off opportunities.