BioPlus Specialty PharmacyReviews of bioplusrx.com

BioPlus Specialty Pharmacy is the worst specialty pharmacy I have ever dealt with. Been trying to get a prescription filled since February 2024 and they just don't care. I'm at their mercy because I can't go anywhere else. I get the same old excuses from them. Need more authorization and more verification's. Got a text from them stating that they got my prescription and no further action from me. A week later I have to call them just find out what's going on and the same old excuse. Need prior authorizations. I called my doctor and my insurance company and they don't know what Bioplus's problem is. No one there seems to know anything at all. Thank God my medical condition is not life threatening or else I'd be in the hospital or dead. This company should not be allowed to be around. If I had a choice I would not go to them. I would not recommend them to my worst enemy. No one deserves this treatment. 1 star is way too much then they deserve. I know that no one at this company cares or reads these reviews but what else can anyone do ?

So far, 3 weeks and waiting to get my prescription. Each day is a new adventure and the story is long. Summed up, the left hand has no idea what the right hand is doing and neither have access to the brain. Thanks for keeping my stress level down during this difficult time.

This company has the worst customer service I have ever experienced. I'm on a biweekly injection medication that must be taken on a strict schedule. I have to follow up with them every month in an effort to find if my prescription has been shipped. They never have my info. ready and I've spent countless hours on hold with them every month. I'm always told they'll check and call back. They never do. My advice to anyone with a prescription that needs to be filled by a specialty pharmacy is use anybody but Bioplus.

Since January 8th 2024 through today 2/14/2024 I have spent over five hours on the phone over the course of 6 different calls simply to get a refill on an existing prescription. Bioplus RX in my experience, is simply incapable of filling a prescription, billing it out properly and shipping it correctly to the patient. Though they have repeatedly promised to contact me and the manufacturer of the drug, they have never done so in this period of time. I call, spend 30 to 120 minutes on the phone, and Bioplus tells me they are working diligently at escalating my issue, it is in process and they will call me back. To date they haven't contacted me back at all. My suggestion toward improving their business is to try putting customers ahead of profits and/or executive compensation packages.

This pharma company sells its products under multiple brand names and 1 such i encountered was SterloMax Hand Sanitizer E80 which has a label that it uses WHO suggested formula for its sanitizer which can be true but they like to use cheap, faulty and defective seals for their alcohol based products which makes it completely unusable by the time it reach's your place by courier. Plz prefer branded sterillium products than these local cheap ones. I ordered their product from flipkart but i received products with faulty/broken seals and 2 of my bottles where leaking due to which 1 bottle of 4 which was delivered in dripping condition. By the time i opened my parcel 1 bottle was almost empty and sanitizer inside was evaporated and other one with compromised seal and some what alcohol soaked seal and a wet bottle neck. Due to such leaks alcohol content in product can drop and make it useless for disinfection purpose. Don't trust this company they don't know how to put seals and its importance. As always i remembered prevention is better than cure and i will never buy anything from flipkart and this seller as they both disagreed to proved me a refund.