BioPlus Specialty PharmacyReviews of bioplusrx.com

I don't understand why it takes hours upon hours of phone calls to fulfill my Stelara prescription. But I have found working with your team is unnecessarily burdensome and painful. Given that I am not employed by Johnson & Johnson, I am not sure how the role of making their copay card work should fall on my plate, but seemingly, unless I spend hours on the phone regurgitating the instructions the manufacture provided and then encouraging your agents to call the manufacturer for help, your employees are unable to figure out how to process the charge. Similarly, I am also not employed by my doctor's office, but somehow y'all seem able to contact them only when I am facilitating this communication. For 2026, payment and scheduling issues have affected every single refill. You have not yet managed to deliver a single dose on time. These issues have been problematic enough that I have escalated to The Texas State Board of Pharmacy. Before you acquired Kroger Specialty Pharmacy, they were able to call me exactly once as part of the refill process. I'm not sure what about the merger made the level of service so demonstrably worse, but I don't want (or need) 20 calls with non-updates. “We didn’t do anything to move your refill along” does not need to be a daily customer-facing update. 
 Conversely, I specifically do want and need y'all to communicate non-trivial updates. “We’re too lazy to get in touch with your doctor, so we've gone ahead and cancelled your prescription" should have been communicated to me in a timely manner. I’m sure my Doctor and his staff would have been happy to help me explore other compound pharmacies. In any case, I’m asking my doctor to explore options. Mostly because yall seem to enjoy making it difficult for me to get a refill, and I don’t want to break out in skin rashes due to your incompetence, again...

I would leave this Bio Plus Specialty Pharmacy a Minus 5 if I could. Terrible company to deal with. I am beyond frustrated with them. My medication needs to be kept refrigerated at all times, but it arrived to me warm. I received different stories from every team member I talked to. I have not been able to get my fourth very expensive injectable despite of many phone calls. Promises that a manager will call. They don't. Terrible record keeping in their notes. I need to explain the situation every day when I call, just to end up frustrated with no results and no follow through. Unbelievable. How does this company even exist? I give up trying to get my fourth injection. I am transferring my prescription to CVS Caremark immediately. I will not deal with this company any more! And because my fourth injection is not usable, I am two weeks off of my prescription! And I paid for it! Just complete ineptness and "I don't care" attitude. Nothing gets done. Absolutely nothing. Do NOT use this company.

They have been trying to fill my presiction for over a month and they cannot seem to figure out how to bill J&J with a 2-step payment confirmation. Medicine is 2 months overdue now and they keep calling with non- clear English speakers and tell you they are ready to fill your prescription. What happened to going to your local pharmacy and speaking to someone in person and getting your medicine Avoid using them at all cost if possible.

I never understand their process, I just need my medication refill, but they always make it so complicated. Most of the employees there are so rude and unprofessional. One female employee continued to say "Ugh" on the phone as I was verifying my address with her. I could put a refill with the link they sent me for days and no one would get back to me. I am out of my medications and I am still struggling to get my medication delivered.

I am beyond frustrated with BioPlus Specialty Pharmacy. I have been trying to get confirmation of my medication refill and shipment since 2/9/26, and I still have no answers. Every single day I call, I have the exact same conversation with a different representative. There appears to be no documentation of prior calls because no one seems aware of what was discussed the day before. I repeatedly have to re-explain my situation from the beginning. No one takes ownership, no one follows through, and no one actually listens. This medication is not optional — it is critical to my health. The lack of communication, coordination, and urgency is unacceptable. Patients should not have to act as the middleman or case manager just to receive life-sustaining treatment. I still do not have confirmation of refill approval or shipment, and the stress this causes is unnecessary and unfair. Do better.

After years of satisfactory service dealing with my specialty drug prescription, I ran into a problem trying to get a refund I am due. Three times I been told my refund is approved and would be mailed within 7-14 business days. Three times that refund has not come. I was given a phone number for a representative. The best she could do was email the department responsible for the refund. She could not get on the phone and call that department for answers, she claimed any correspondence had to be done by email and was at the mercy of hoping someone would respond. RIDICULOUS!!!

I have spent 5 DAYS on the phone with Bioplus and they still have not released my medication to my specialist. At this point, I am 3 months behind on a needed treatment and my life has been hell! I am in pain 24/7. I am fully insured by Anthem BC/BS. My medication has gone thru all prior authorizations and been approved. How can this company stand in the way of my treatments?? Who can I call to stop this nightmare?

I am extremely happy with Bioplus! Customer service members are so nice, pleasant and helpful.