Bioness Medical, Inc.Reviews of bionessmobility.com

4.31,541 reviews
Health Equipment
25103 Rye Canyon Loop, Valencia, California

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Bioness Medical, Inc.

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About Bioness Medical

Bioness is the leading provider of innovative technologies helping people regain mobility and independence. Bioness solutions include functional electrical stimulation (FES) systems, robotic systems and software based therapy programs providing functional and therapeutic benefits for individuals affected by central nervous system disorders.Learn About UsContact Us

Bioness Medical, Inc. (bionessmobility.com) has 1,541 customer reviews on Five Star Index, with an average rating of 4.3 out of 5.

Also known as: Bioness Medical, bionessmobility.com
Website: bionessmobility.com
Category: Health Equipment
Location: Valencia, California
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 97% of reviews.
Latest: Most recent review: September 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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About Bioness Medical

Bioness Medical, Inc. (bionessmobility.com) has 1,541 customer reviews on Five Star Index, with an average rating of 4.3 out of 5.

Also known as: Bioness Medical, bionessmobility.com
Website: bionessmobility.com
Category: Health Equipment
Location: Valencia, California
Listed on Five Star Index: 2026

Michael P.

Aug 26, 2022

I had a stroke on 2/22/2022 and…

I had a stroke on 2/22/2022 and developed drop foot on my right side. My out patient PT Bob Sempler recommended I look at the Bioness System. Hannah Miles came down to Guilford, Ct and demonstrated it on me and another patient. I immediately was walking without a noticeable limp and wanted to purchase the system. Kathleen Neri at Bioventus helped get the prescription and was refused payment by my insurance, but set me up with a 24 month interest free payment. On August 8th Hannah and a new trainee set me up and explained the system to me. I'm glad that we start off at 20 minutes and build from there. Hannah and I met a week later, did some minor adjustments, programmed it into my phone and there was looking back. I do 4500 to 5500 steps a day, played golf and did 10,500 steps yesterday. I have no problem lining the cuff up properly, charge the unit every evening and find I am walking with better balance and am building up my stamina daily. The reason I gave 4 stars rather than 5 is the unit cost, it's out of range for so many people that really need it. Perhaps pressure on Medicare or partial coverage would enhance availability.

Response from Bioness Medical, Inc.Sep 16, 2022

Hi Michael— Thank you so much for setting aside time to provide us with this feedback, we greatly appreciate hearing our customer's stories. We share your frustration in the lack of Medicare and other insurance companies' coverage on our devices, and promise that we're working as hard as possible to change this. That being said, we are so pleased that you could still move forward with our device and that your experience with our staff and device has been so positive thus far! Good luck with your continued recovery! Should you have any questions in the future, please do not hesitate to reach out to us at 855.902.5252 Monday–Friday 7am–5pm PST.

Bioness Medical reviews

Showing 234 reviews with 4 stars · Clear filters

Aide G.
Sep 3, 2022
Communication
At first, the assistance was great up until I was actually approved and then getting the unit took a bit due to lack of communication. The person that helped me adjust the unit was wonderful. Then when I tried to purchase an extend warranty it took me another month to speak to someone and only for them to tell me that I had a two year warranty and would have to call back just before the 2 year ends to extend the warranty. Never heard of that and wasn’t give more information.
Response from Bioness Medical, Inc.Sep 16, 2022
Hi Aide - Thank you for leaving a review, we value any feedback from our users. We apologize for any inconvenience you may have experienced regarding communication with the Bioness team. We will have someon from our Customer Service team follow up with you. Until then, please feel free to give us a call at 855.902.5252 Monday–Friday 7am–5pm PST if we can help resolve any further issues. We wish you the utmost success with your new technology!
Frances
Aug 26, 2022
I'm disappointed in it's ability to record daily steps.
I'm disappointed in it's ability to record total steps for a day. It seems to randomly re-set to zero steps at various times during a day. When I sit for a while and then start walking, it doesn't seem to work properly. After walking for a while, it then seems OK.
Response from Bioness Medical, Inc.Sep 16, 2022
Hi Frances - Thank you for leaving a review, we value any feedback from our users. We apologize for any inconvenience you may be experiencing with your device, specifically when it comes to using it for recording your daily steps. Please reach out to our tech support team at 855.902.5252 (option 3), Monday–Friday 7am–5pm PST, and they will be able to directly assist you to resolve this issue. We wish you the utmost success with your new technology!
Michael P.
Aug 26, 2022
I had a stroke on 2/22/2022 and…
I had a stroke on 2/22/2022 and developed drop foot on my right side. My out patient PT Bob Sempler recommended I look at the Bioness System. Hannah Miles came down to Guilford, Ct and demonstrated it on me and another patient. I immediately was walking without a noticeable limp and wanted to purchase the system. Kathleen Neri at Bioventus helped get the prescription and was refused payment by my insurance, but set me up with a 24 month interest free payment. On August 8th Hannah and a new trainee set me up and explained the system to me. I'm glad that we start off at 20 minutes and build from there. Hannah and I met a week later, did some minor adjustments, programmed it into my phone and there was looking back. I do 4500 to 5500 steps a day, played golf and did 10,500 steps yesterday. I have no problem lining the cuff up properly, charge the unit every evening and find I am walking with better balance and am building up my stamina daily. The reason I gave 4 stars rather than 5 is the unit cost, it's out of range for so many people that really need it. Perhaps pressure on Medicare or partial coverage would enhance availability.
Response from Bioness Medical, Inc.Sep 16, 2022
Hi Michael— Thank you so much for setting aside time to provide us with this feedback, we greatly appreciate hearing our customer's stories. We share your frustration in the lack of Medicare and other insurance companies' coverage on our devices, and promise that we're working as hard as possible to change this. That being said, we are so pleased that you could still move forward with our device and that your experience with our staff and device has been so positive thus far! Good luck with your continued recovery! Should you have any questions in the future, please do not hesitate to reach out to us at 855.902.5252 Monday–Friday 7am–5pm PST.
Maura M.
Jun 18, 2022
Placement
When I have the Bioness in the correct place I love it. But I have sharpie pen on my leg to make sure the placement is correct. I have only had the cuff for two weeks so I am hoping that eventually I’ll know exactly where to place it.
Response from Bioness Medical, Inc.Jul 8, 2022
Hi Maura - Thank you for leaving a review, we value any feedback from our users. We apologize for any inconvenience you may be experiencing with positioning your device. Please feel free to give us a call at 855.902.5252 Monday–Friday 7am–5pm PST if we can help resolve any further issues. We wish you the utmost success with your new technology!
Earl R.
Jun 17, 2022
Good device!
Good device!
Response from Bioness Medical, Inc.Jul 8, 2022
Hi Earl - Thanks for taking the time to write this review! We are happy to hear you've had a positive experience with your technology. Please don't hesitate to give us a call at 855.902.5252 Monday–Friday 7am–5pm PST if you have any questions.
Gina L.
May 13, 2022
looking forward to using
The training period seems excessive & painful but walking mode helps a lot.
Response from Bioness Medical, Inc.Jun 3, 2022
Hi Gina - Thanks for reaching out and for leaving us this feedback. The initial conditioning period does take some time for best results. We will request that your local representative follow up with you for further support through this initial conditioning phase. Wishing you all the success going forward. Please feel free to give us a call at 855.902.5252 Monday–Friday 7am–5pm PST in the meantime.
sKirby
Apr 27, 2022
Overall the experience was good
Overall the experience was good, however I felt that I did most of the follow-up regarding insurance coverage of the device and of shipping.
Response from Bioness Medical, Inc.Jun 3, 2022
Hi Sandra - Thank you for leaving a review, we truly value this feedback. We apologize for any inconvenience regarding insurance follow-up and shipping needs. Please feel free to give us a call at 855.902.5252 Monday–Friday 7am–5pm PST if we can help resolve any further issues. We wish you the utmost success with your new technology!
Philip C.
Apr 26, 2022
Good device, but there are some needed improvements
The closest location for being evaluated by Bioness staff is just short of two hours from my home. I would hope Bioness would consider doing more “in home” evaluations rather than having MS patients make long trips where it very simply could have been done in home. Additionally, better familiarization with the App would be helpful. I figured it out, but five minutes of hands on training would have been valuable. The App will not, however, track how long the user has been using the current pad or issue a reminder to change the pad. While the App allows you to do necessary manipulations of the L300, a user can’t connect a method of payment to the system and order replacement pads, which requires the customer to make a phone call and/or send emails to order replacement pads. This process would be extremely helpful. As far as results, I’m only a few weeks into using the L300. It seems to help me with energy, increasing gait, and stimulating nerves. I was told it could take months to realize the full benefits, so I wear it daily and use as directed. The sales/evaluation personnel worked well with my doctor and me to ensure the L300 could be procured quickly.
Response from Bioness Medical, Inc.Jun 3, 2022
Hi Philip - Thank you for taking the time to write this thoughtful review! We value hearing from our customers and appreciate the feedback as we are always looking for ways to improve. We will pass this information along to our Product Development Team and follow up with your representative to see if there are other technology resources that can be provided. Wishing you all the success going forward! If there is any additional assistance we can provide, please feel free to give us a call at 855.902.5252 Monday–Friday 7am–5pm PST.

Bioness Medical, Inc.Reviews of bionessmobility.com

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Bioness Medical, Inc.Reviews of bionessmobility.com

Bioness Medical reviews

Communication

I'm disappointed in it's ability to record daily steps.

I had a stroke on 2/22/2022 and…

Placement

Good device!

looking forward to using

Overall the experience was good

Good device, but there are some needed improvements

About Bioness Medical

About these reviews

More in Health Equipment, California

Friendsbuyteststrips

HelloMD

Health Outlet Store

Wheelchairparts.net

Bioness Medical reviews

Communication

I'm disappointed in it's ability to record daily steps.

I had a stroke on 2/22/2022 and…

Placement

Good device!

looking forward to using

Overall the experience was good

Good device, but there are some needed improvements