Bioness Medical, Inc.Reviews of bionessmobility.com

Response from Bioness Medical, Inc.Oct 31, 2023

Hi Mark - We appreciate you leaving this review. We value hearing customer feedback and appreciate you sharing your thoughts despite the device not being the right fit for your needs. We wish you the best.

Response from Bioness Medical, Inc.Oct 31, 2023

Hi April - Thank you for reaching out, we appreciate hearing this feedback. We understand that insurance coverage can be challenging, so we will request that someone from our team reach out to you to provide an update. In the meantime, you can reach us at 855.902.5252 Monday–Friday 7am–5pm PST.

Response from Bioness Medical, Inc.Oct 17, 2023

Hi Craig - Thank you for taking the time to leave this review. It's wonderful to hear that you had a positive experience with our team when setting up your device. We wish you the best in your journey and please don't hesitate to reach out to our team if you have any questions.

Response from Bioness Medical, Inc.Oct 3, 2023

Hi Saghar - Thank you for leaving this review. We apologize for any inconvenience you may have faced, but are pleased to hear that you have had an otherwise positive experience with our team. Please don't hesitate to reach out to our team if you have any questions and give us a call at 855.902.5252!

Response from Bioness Medical, Inc.Oct 3, 2023

Hi Gracelyn - Thank you for reaching out and leaving this review. We apologize for any challenges you may have faced and will request that your local representative reach out to provide further assistance in setting up your device. We further apologize for the issues you’ve been experiencing since the recent software update for Android. We are glad to announce that a new version of myBioness for Android (version 2.7.15) has been released. Visit the Google Play Store on your mobile device to download or update. Instructions for pairing and using the mobile app are available here. For general questions or assistance in how to operate the system without the mobile app, please consult pg. 52 of the L300 Go User Guide or contact Technical Support: E: [email protected] P: 800-211-9136, 7AM-5 PM PST 1-English or 2-Spanish 1-Patient 2-L300

Response from Bioness Medical, Inc.Oct 3, 2023

Hi Theodore - We appreciate you leaving this review! We are so happy to hear about your positive experience with the device and wish you the best in your mobility journey.

Response from Bioness Medical, Inc.Oct 3, 2023

Hi Gary - We appreciate hearing customer feedback and are sorry for any communication issues you may have faced. We will request that a company representative reach out to discuss this further. Our team will connect with you soon and you are always welcome to give us a call at 855.902.5252 Monday–Friday 7am–5pm PST.

Response from Bioness Medical, Inc.Sep 19, 2023

Hi Cheryl - Thanks for leaving this review and we apologize for any inconvenience you may have experienced. We will request that your local representative reach out to provide further assistance as we want to ensure that you are supported throughout your Bioness experience. Our team will connect with you soon and you are always welcome to give us a call at 855.902.5252 Monday–Friday 7am–5pm PST.