Zaheer M.
Dont waste your money!
I have been unable to use the device because it does not work correctly, and the company only has one rep for Florida. So I have a very overpriced device that I am making payments on my credit for that I cannot use. I can see the possible benefits of using it, but for now, it's just an overpriced tense device on my countertop. Realistically this device should not cost more than $500 for what it does and the design. Since my stroke, all I have been experiencing are companies with terrible service for overpriced devices. there is no sympathy for the patients who need help recovering from a stroke. Bioness is at the top of the list in taking advantage of people who need devices like this. How is the cost so high for something like this that might have cost the company less than $100 to manufacture that when it doesn't work right you can't use it?
Response from Bioness Medical, Inc.Apr 25, 2023
Hi Zaheer - Thank you for this review, we value customer feedback and appreciate you sharing your opinion. We’re committed to meeting the service expectations of our customers and strive to continuously improve. We are actively working with insurance companies for improved coverage. We apologize for any inconveniences you have experienced. In order to determine next best steps, we recommend meeting with your local representative to assess the usage of your device. We would like the opportunity to evaluate your settings and adjust your technology to maximize performance. We will request that your local representative reach out for an in-person adjustment or to see if any further assistance can be provided. Our team will connect with you soon and you are always welcome to give us a call at 855.902.5252 Monday–Friday 7am–5pm PST.