Bioness Medical, Inc.Reviews of bionessmobility.com

I have received the L300 GO and it has been an adjustment. My concern is that I have ordered a years supply of electrodes. I ordered the electrodes through a Robert Miller, a representative of Bioness. Has anyone else had trouble getting the electrodes or any other supplies from Bioness? I am please with the device just not the support system.

The L300 is not a great at-home solution for young children due to sizing and cuffs's ability to slip down leg when walking (causes an increased shock). This further creates challenges for children who can not fully articulate their feelings due to age and/or children who are non-verbal. Due the the cuff not being very secure (sizing), the child has to be monitored by a trained adult and would not be able to wear to school which limits the usage of the equipment. The training for the system was also more tailored for the Physical Therapist rather than the parents of user. While it's appreciated that the therapist was involved, the therapist only sees the child once per week whereas the parents are the primary users. I love the idea of the solution for in clinic only for younger demographic as it's not feasible as an at home solution.

The device is good but it doesn’t really help my affected side

I was so excited to learn of the Bioness 300 go units. A physical therapist told me about them. I saw the rep and tried them and thought great! I have MS and my left leg has gotten worse with lack of use and atrophy during the pandemic. My insurance does not cover the cost so I paid out of pocket. I am a retired state employee and do not have a large retirement income but really thought this could help. I have Medicare as my primary insurance and frankly the quality of physical therapy care I receive now is horrible comparatively speaking. Medicare doesn’t pay very much which I understand but that doesn’t help me much. I have looked on YouTube and found some videos and one of my physical therapist has sent me some PDFs. But I do not find a big support group or any group of people who use these devices blogging online or any place where we can compare notes and share insights. At approx 10,000 dollars one would hope for more support.

The bioness is great but customer service is lacking. I had my bioness for almost a month before I could get anyone to contact me for my fitting. I was anxious to get started using my bioness. I made an hour trip to try the bioness and then was told the that technician was no longer with the company. I was passed to another technician who lived in another state and wanted to do it via zoom only to find I was not sent the correct stimulators and he could not help me. I called bioness and explained my frustration and was going to ask for a refund. The technician found out my displeasure and could not do my fitting due to his covid exposure. I understood this and was connected with another technician in California named Mary. She contacted me and we were able to do my fitting via zoom. She also connected me with someone who was working in my area. She is out of Denver and contacted me to do an in person visit. She was great! Very informative and took the time to get the bioness working. I finally got the help I expected. My concern was I paid a lot of my money for a piece of equipment that could help with my quality of life with MS. I am so thankful for the help I got with the last 2 technicians. There was a lot of confusion in the beginning. The person I purchased the bioness just took my money and told me someone will be contacting me. I got bioness promptly but there was a little blaming that he failed to send me the correct stimulators. I was compensentated with extra pads..$300 worth I was told. While I appreciate the compensation of the pads ...my early frustration and possible return of the unit was not what I expected from an expensive piece of equipment I purchased out of my own pocket. If you have any questions please contact me.

Although im sure this isn't the typical experience for Bioness costumers, I did encounter multiple issues while obtaining my H200 (ie. Seemingly untrained representatives while taking payment, I also received my device when it was not yet programmed and it had to be returned to have exercise programs entered which caused me not to receive my device until today (March 4th, i initially received the device on the 18th of februrary) though I admit the delay was ridiculously extended due to FedEx, being that my device was at a local FedEx center as of the 25th of februrary, in 'containerized status'. Which bioness is obviously not responsible for. I can only suggest looking into alternatives other than fedex for shipping to Canada as I had to fight to get it to be shipped from the local FedEx center to my, mildly remote residence (contacted their Twitter support, called the center itself, literally had to fight to get them to ship it getting them to label it "a medical emergency" last night to finally get it today. Though I'm ecstatic to finally have and be using my H200. Love the company, just an unfortunate experience.

This is a great device you have and it does help with drop foot but your service is the worst I’ve ever seen your rap in the state of Michigan takes $8500 of your hard-earned money and doesn’t care about you after that and I don’t think your service department is my teether it’s probably going to fall on deaf ears you guys got your money That’s all that matters now hopefully I won’t have any major issues Because I’m sure my rep doesn’t care about me probably in the company either thanks for your time

Tried out the L300 and was blown away. Didn't want to take it off. I purchased item and couldn't wait to show it off. Wore it home and it worked fantastically. The next day not so good. I ended up taking it off and went back to my AFO. The next day I tried it again with no success. I called the sales rep and explained my dilemma. He said that I probably overdid it & that I needed to acclimate my body to the device. I rested the next day, but was maddened the following day when it still didn't function properly. Pissed, I put it on the charger on Friday & didn't try it again . On Monday I again tried it being totally rested & equipment fully charged. I was again left very disappointed & upset when I was forced to use my AFO again! Not really sure what to do, but I'll contact Bioness and keep trying.