Jackie P.
The customer service rep
The customer service rep I was connected with did not know or understand basic health insurance. I am one of the few who's insurance will cover a device and the representative did not know how to obtain pre authorization. When it came down to it I ended up paying for the device on my own credit card and told they would still proceed with insurance and reimburse me when paid. Upon follow up of how procedure was going I was informed my representative did not deal with insurance and was unable to see what the status of the claim was. It confused me as to why I was dealing with her in the first place. Response time on e-mails and phone calls was 48hr or more during normal work week. The device it's self is amazing and has changed my world dramatically. Dealing with the company is less then desirable.
Response from Bioness Medical, Inc.Oct 31, 2023
Hi Jackie - Thank you for taking the time to share your experiences with us, we truly appreciate hearing customer feedback. We want to ensure that you are supported through your Bioness experience, so we apologize for any inconveniences you may have faced, but we are happy to hear that you are enjoying your device. We will request that a company representative reach out to see if we can provide any additional assistance and you are also always welcome to give us a call at 855.902.5252 Monday–Friday 7am-5pm PST.