Bioness Medical, Inc.Reviews of bionessmobility.com

Response from Bioness Medical, Inc.Jul 31, 2024

Hi Johnny - Thank you for taking the time to leave this review and we apologize for any inconveniences you may have faced with your devices. We have requested that your local representative reach out to provide assistance. In the meantime, please don't hesitate to call us at 855.902.5252 Monday–Friday 7am–5pm PST with any questions.

Response from Bioness Medical, Inc.Jul 31, 2024

Hi Jennifer - We are happy to hear that you had a positive experience with our team and that Megan has been helpful! We do apologize for any inconvenience you may have faced when it comes to your device and will request that your local representative reach out to provide assistance. In the meantime, you can give us a call at 855.902.5252 Monday–Friday 7am–5pm PST to discuss this further with someone from our team or email us at [email protected].

Response from Bioness Medical, Inc.Apr 9, 2024

Hi Penny - We appreciate you sharing this review as customer feedback is very important to us. We apologize for any inconvenience or confusion you may have faced. We greatly value your feedback, as it helps in our ongoing efforts to improve our processes. You may also call us at 855.902.5252 Monday–Friday 7am–5pm PST in the meantime.

Response from Bioness Medical, Inc.Apr 9, 2024

Hi Allyson - Thank you for leaving this review as customer feedback is very important to us. We apologize for any inconvenience you may have faced while using the device and want to assure you that our technical support and local representatives have been actively engaged for further assistance. You are also always welcome to call us at 855.902.5252 Monday–Friday 7am–5pm PST to discuss any questions you may have in the meantime.

Response from Bioness Medical, Inc.Apr 9, 2024

Hi Adele - Thank you for bringing this to our attention and we appreciate your feedback. We are sorry for any inconvenience you may have faced with setting up your device and have requested that someone from our team reach out to assist you further to ensure you are supported throughout your experience. You are always welcome to call us at 855.902.5252 Monday–Friday 7am–5pm PST if you have any questions.

Response from Bioness Medical, Inc.Mar 26, 2024

Hi Peter - We understand that getting used to the device may take some time. We have requested that your local representative reach out to provide any assistance you may need. Thank you for this review and please don't hesitate to reach out at 855.902.5252 Monday–Friday 7am-5pm PST if you have any questions.

Response from Bioness Medical, Inc.Mar 26, 2024

Hi Edwin - Thank you for bringing this to our attention and we apologize for any inconveniences you may have faced while getting used to your new device. We want to ensure that you are supported throughout your experiences so we will request that your local representative reach out to provide assistance as soon as possible. In the meantime, you are always welcome to call us at 855.902.5252 Monday–Friday 7am–5pm PST with any questions at all.

Response from Bioness Medical, Inc.Mar 26, 2024

Hi Sherry - Thank you for reaching out and we appreciate you bringing both of these issues to our attention. We want to apologize for any inconveniences you may have faced and want to ensure that you feel supported throughout your experience with us. We are reaching out via Trustpilot to connect with you for more information so that we can better assist you. In the meantime, please call us at 855.902.5252 Monday–Friday 7am–5pm PST with any questions at all.