John V.
Bioness should take much more time…
Bioness should take much more time evaluating my walk during the initial test Feb. 20 and evaluation meeting to determine if the device could possibly be effective. I walked with the device on for about 20 steps then walked with it the day the device was delivered April 6 starting my trial period. I don’t think this was sufficient time to try to determine its effectiveness. During my one month trial, three licensed and practicing Physical Therapists observed my walk while wearing the device for long periods of time and concluded the device was not assisting me improving my walk. Finally I was told that the credit back to my credit card for the return would take at least 4 to 6 weeks or longer, I don’t think this is reasonable since I forwarded my payment on demand to Bioness.
Response from Bioness Medical, Inc.May 19, 2023
Hi John - Thank you for this review, we value customer feedback and appreciate you sharing your opinion. We apologize for any inconveniences you have experienced. We have reached out to the Client Relations department to expedite your refund. If you have any questions in the meantime, please call us at 800.211.9136 Monday–Friday 7am–5pm PST. We'll work with you to resolve any issues as quickly as possible.