Bioness Medical, Inc.Reviews of bionessmobility.com

Response from Bioness Medical, Inc.Jun 23, 2025

Hi Angelica - Thank you for bringing this to our attention, as customer feedback is very important to us. We apologize for any inconvenience you may have faced and want to ensure you feel supported throughout your journey with us. We have requested that your local representative reach out to provide additional assistance, and you are also welcome to call us at 855.902.5252 Monday–Friday 7am–5pm PST with any questions or to schedule additional support sessions.

Response from Bioness Medical, Inc.Jun 19, 2025

We’re truly sorry to hear about your frustration, and we take all feedback seriously. However, we want to clarify that our team made multiple attempts to schedule an evaluation for you, including offering to bring in a manager from out of state to ensure you were seen promptly. Unfortunately, those attempts were declined, and we were unable to proceed. We’re committed to helping individuals access our technology and support, and we regret that we were not able to move forward in your case. Should you wish to reopen the conversation in a constructive manner, our team would be open to reconnecting. Please contact us at 855.902.5252 Monday–Friday 7 am–5pm PST if you'd like to discuss further.

Response from Bioness Medical, Inc.May 28, 2025

Hi Dick- Thank you for taking the time to share your experience. We're truly sorry to hear about the challenges you've faced — especially regarding your device connection and the support you've received. At Bioness, we take pride in delivering high-quality service and deeply value the trust our users place in us. Your feedback is not taken lightly. We’d really appreciate the opportunity to connect with you directly so we can better understand the situation and make things right. If you're comfortable doing so, please reach out to us at 855.902.5252 (Monday–Friday, 7am–5pm PST) or email [email protected] so we can locate your account and provide the help you deserve. We want to ensure you feel fully supported throughout your journey with the L300 Go, and we’re here to help.

Response from Bioness Medical, Inc.Mar 13, 2025

Hi Ramon - Thank you for bringing this to our attention as customer feedback is very important to us. We apologize for any inconveniences you may have faced and want to ensure you feel supported throughout your journey with us. We have requested that your local representative reach out to provide additional assistance, and you are also welcome to call us at 855.902.5252 Monday–Friday 7am–5pm PST with any questions or to schedule additional support sessions.

Response from Bioness Medical, Inc.Mar 13, 2025

Hi Alicia - Thank you for bringing this to our attention and we apologize for any issues you may have faced while using your device. Hearing customer feedback and experiences is invaluable to us, and we want to ensure you feel supported throughout your journey with us. We have requested that your local representative reach out to provide any assistance. You are also welcome to call us at 855.902.5252 Monday–Friday 7am–5pm PST with any questions or to schedule additional support sessions.

Response from Bioness Medical, Inc.Mar 13, 2025

Hi Richard - Thank you for bringing this to our attention as we value customer feedback. We apologize for any inconveniences you may have faced and want to ensure you feel supported throughout your journey with us, so we have requested that your local representative reach out to provide additional assistance.

Response from Bioness Medical, Inc.Mar 13, 2025

Hi Rebecca - We appreciate you bringing this to our attention as we value customer feedback and apologize for any inconveniences you may have faced. We understand that several representatives have already been in contact. You are also welcome to call us at 855.902.5252 Monday–Friday 7am–5pm PST with any questions or to schedule additional support sessions.

Response from Bioness Medical, Inc.Oct 15, 2024

Hi Orrin - Thank you for bringing this to our attention and we apologize for any hurdles you may have faced while setting up your devices. We want to ensure that you feel supported throughout your experience with us and are happy to discuss this further. With any additional questions, you are always welcome to call us at 855.902.5252 Monday–Friday 7am–5pm PST or to schedule additional support sessions.