Bioness Medical, Inc.Reviews of bionessmobility.com

I’m doing great I hope it keeps working because I can honestly say I am walking a lot better

It is now in use but it will take some time to consider the true rating of the unit I feel we will have a better opinion after 60 days on or about the end of February 2020. How ever we have not received any back up documents regards to the warranty of the equipment.

I bought the L300 Go Foot Drop System (Thigh and Calf) without trying to get insurance coverage. I was told to not open the delivered products before the fitting so they could be returned, if needed, for a full refund. I was very hopeful prior to the fitting that the system would be helpful. However,after repeated tries, we finally gave up because we recognized that I was not a good candidate for the system. I'm sure that the system is helpful to many, but it's not for everyone. The devices were returned in the unopened boxes and Bioness was good to work with in all aspects, except it took several weeks to refund my initial expense for purchasing the units.

Communication system by phone or email does not generate timely responses. Also the lack of demonstration equipment at our large rehab program in the South Bay is absent! Some questions remain unanswered despite 3 weeks of initial use.

I had an L300 for about 10 years and loved it, but it was end of life. So, I switched to an L300+ Go. The lower cuff is fine, once the reps finally got it to a point it would work for me. The upper cuff (thigh) is a different story. At first I was dealing with it pinching and irritating my leg where the straps connect. After that, I dealt with blisters from the electrodes, although I tried to follow the wear guidelines. On top of that, it just doesn’t exactly work like I thought it would. Although the local reps for my area, are really helpful, the contacts in CA are not. I truly don’t think that Bioness understands they are in a retail business. Without customers, they no longer exist. They will do their best to “nickel dime” you to death, even though their devices are ridiculously expensive (no competition breeds this). Anyway, I spent $8000 for a cuff that primarily just lays on a shelf in my closet. I think it would be nice to be able to “test drive” these units, for longer than a few minutes, before purchase.

I love the product, but support is often spotty. For instance, I need to order new electrodes, and I'm having trouble even finding where I can do that!

Having trouble getting consistent performance.

The first time I had the L 300 GO device on lower leg to correct foot drop from MS provided me a huge relief from the fear of falling. I was a believer, and signed up to purchase the device. I expected that my BCBS Federal insurance would pay for all or some of this expensive device, approx $ 5775.00. They did NOT pay. I am financing this cost over 2 years at no interest. Then, an unexpected adverse reaction happened at Week 3, on the first 4 hour time period. MY left lower leg did NOT LIke the continuous vibration/stimulation. It started to "Jerk and pop", becoming severe, requiring maximum dose of a medication to calm these movements down. There are MS lesions in my entire spine, that cause these movements, when there is no outside stimulation. MY leg was overstimulated by this Device. I have only worn it twice since this distressing episode, and only for 30 minutes each of those 2 separate days and times. I am too scared to increase the time. I am extremely concerned about not being able to benefit from this very expensive device, that I am .