Bioness Medical, Inc.Reviews of bionessmobility.com

I love my device! Mary the bioness representative came in to my physical therapy so I can try it on. She’s very knowledgeable and friendly. Cassandra was the person who was in charged of my case. She was knowledgeable and friendly too. Tech support is helpful but my machine won’t work. Instructions are easy but I think mine is broken. I will contact the representative about this. I had this for a week.

I just received the Bioness on Tuesday and had Therapy that day. Yesterday was the first day I had it for more than 30minutes in therapy once a week for 3 times in January, 3 times in February & once in March. Yesterday I wore it for 3 hours and today for four hours. So far I am getting along pretty good. Still adjusting to whether it lifts my 3 middle toes. I wear gel toes to help straighten my toes & keep them for curling under. Sometimes they curl under so tight that they throw me forward and cause me to fall. I will be better able to evaluate them after 2 weeks. The package was great. The simple directions were great for a 78 yr old lady who had a stroke 2 years ago and was in the hospital & rebab for 19 days, followed by 2 mos. of home therapy, and continues every since except for the 3mos. when Covid19 closed SC in March 2020. Thank you.

My Bioness rep, Mary, was incredibly helpful getting me set up. She even met me on a weekend to show me how to use the device. As for the device itself, I’m not sold yet on the technology behind it. After a month I have not noticed any changes other than significant tingling on the bottom of my foot when I use it. The tingling lasts for a few hours afterwards. I plan to use it for another month or two to give it a chance. My recommendation, if your insurance pays for it then give it a try. Otherwise, do your research before spending $$$

I received the Bioness earlier this month. Communication regarding its use has been sketchy and the Bioness contact seemed more concerned about getting the commission as compare to seeing improvement of mobility. Perhaps I do not know the questions to ask, or the sales rep does not know how to follow through. One hour for previewing is inadequate for spending $5,000 for a piece of equipment. An exercise program of 120 minutes+ per day is impossible, as I work full time. I feel that the Bioness has been beneficial, but the experience has been frustrating.

The process: I have now used my Bioness L300 GO for 3 months. I believe I got the best financial deal they offer, they worked with me on this, and offered several funding resources I could explore on my own. That said, the original quote they offered was not what they followed up with, and I had to remind them what the initial offer was. I also had to reach out more than once to obtain my refund through them, which came from one of the funding sources. This was a pain because these things are expensive, and I am still waiting. I have also been waiting 1 month to have a follow-up appointment with the Physical Therapist who performed my evaluation, something they offered to set up, and it has not yet happened. The product: works great, tech support was helpful when needed. It really has improved my strength some, which is why I need to have it adjusted. One issue I am now experiencing: the device works my shin muscles well and I notice now that I need it to work the specific muscles that lift my 2-3 outside toes, which this device misses. An adjustment might help this? I hope but do not yet know. This is a great replacement to my AFO for drop foot. I use them interchangeably and I can wear sandals and go barefoot, which is a bonus! I would recommend that you get a second opinion on the complete functionality of your own drop foot to see if this device meets all your needs, see if it can even be adjusted to fit your needs. I did not get a second opinion and knowing that this device is NOT exercising the additional muscles I would like it to has given me some reservations about purchasing it at this cost. It is an expensive tool, I need lots of tools due to MS, and I am not yet completely secure that this has been worth the expense. I suppose, after more use and hopefully some accurate adjustments, that it will be fine and worth it in the end, it is a cool and creative design. *** 4 days post response to this review from Bioness: they did respond to my review with an email stating they would rectify these issues and I have not received any contact from them. The refund to my credit card from November 9 (when they "found" the refund check) is not yet credited to my account. And no one has responded to my inquiries about the check...it's getting ridiculous and it is also very discouraging, as they are now out of the office for the week. I need new electronic pads at this point and can not even do that....

The staff with Bioness are really honest and super easy to work with. The only reason I'm saying Average is because the device is too new in our situation to say more or less. After a short period of time the device is working to open the hand more than it was but the patient is not to the point that he is able to do it without the device as of yet. It's only been a little over a month. At this point, would I invest again? Absolutely.

The device is ok The issue I’m having at the moment is the fact the app does not work with the latest iPhone update. The device isn’t cheap and neither is the app. This is unacceptable!

Bioness is a great device! Technical support is hard to reach! A Physical therapist should follow up after a couple of months to make sure you don’t have any questions . Thanks Celeste V