BioLiteReviews of bioliteenergy.com

SUPER customer service ... I had issues with charging my battery/fan for my BioLite Firepit. Wrote to customer support and same day got a reply with details on how I could try to problem solve. Did not work out - and realized the battery probably was damaged / charging unit - therefor wrote again how/where I could buy a new battery unit - hence my Firepit was out of warranty (>2,5 years old). Again - super quick reply, and ending up in them sending me a new battery package - instead of me having to buy a complete new FirePit package. Environmental friendly solution... And today, just received the new battery package - under a week since I initially contacted Customer Support. Wow - just amazing support - simply world class. Was already a big fan of their great products - now also of the company's Customer Support. Sincerely, Henrik

Had two issues with products I bought, first was my Biolite grill, it did not seem to fit well after around 18 months of usage. I sent customer service an email and 2 days later they responded. I sent pics and they sent me a new grill out. No questions no problem. It arrived in 2 weeks and fits lovely. Second issue was with a Firepit+ battery that did not charge. Again I sent customer service an email and they relied within 2 days. I followed their instructions again and emailed back with pics and stuff. And again they have just posted out a new battery. Their products are very very good and for hiking and camping they are second to none. Their customer service are polite and once you have a ticket going they responded fast. 100% would continue buying their products.

After allowing me to place an order of an out of stock item, they refunded my purchase promptly. They seem trustworthy of Trust pilots review.

Ouuu Something is wrong with the negative reviews ! This is an awesome company with awesome products.. Replaced, no questions asked, 2 products for me.. send directly home. If I could give 10 stars, I would! Stephan Houde Québec, Canada

I just bought the BioLite 750 Head Lamp. When I opened the box I thought "too big for running," but I was wrong. It is a bit on the larger size, but very well balanced and it combines the ability of a great headlamp that works for many hours to guide your way on long runs, with the added benefit of a rear red LED for safety. I highly recommend this headlamp; best I have ever owned.

I have recently had some issues with my firepit battery not charging above 8% and l emailed support and after a few days they got back to me with some troubleshooting steps. Unfortunately the steps did not work and the device was out of warranty. Despite this Biolite have arranged for the part to be replaced. I have contacted the support team a few times on various issues and l have to say they are exceptional.

Customer service and warranty are exemplary.Do not hesitate to buy, it is worth it and they are very serious with their products.

Biolite with the biolite kettle and biolite grill. Nothing better than cooking using wood or wood pellets when camping. Faster than using gas and adds so much more fun to meal times. Grill is great for a family, will cook 4-5 burgers at a time, take a few goes to get the hang of it. Makes meal times fun and enjoyable, nothing quite like it. Everyone that has seen it has been impressed and even brought one from seeing me cook with it.