BioLiteReviews of bioliteenergy.com

Happy and blessed day to all! In December, I bought a Charge 100 Max power bank on Amazon. It arrived at my home address in my country in January. I started using it without any problems, just as recommended in the instruction manual. Everything was fine...until one day I got home and took it out of my guitar case pocket. It was supposed to be fully charged because that's how it was when I put it in to take it with me, but the power bank wasn't responding...it was inexplicably dead! I decided to write to Biolite Energy support. From the very first email, they responded very kindly and were very willing to help. After exchanging several emails with instructions for testing the device, including photographs, we concluded that it had indeed stopped working. They wonderfully sent me a replacement free of charge, which I now have and it works perfectly. I am incredibly grateful to Biolite Energy and their support department. I'm a huge fan of their amazing products and their fantastic customer service... thank you so much and many blessings!

I worked with Layn Lapuz from Customer Service and had a positive experience. Their questions were clear, and they were quick to process the warranty claim. It was difficult for me to take a clear photo of a plastic seal that had come unglued on a camp lantern, but that was the only difficult part of the process.

I want to make a compliment to the BioLite service. In the Netherlands I bought a Campstove 2+, but unfortionally the battery pack could not be (pre)loaded by the electricity grid. As I am a semi-professional electrician I checked and tested everything possible but the problem stayed. I sent my Dutch supplier all the information I had, but they did nor react anymore for 1 month. So I went directly to the customerservice of Biolite and their reaction was not only very fast (answers less than 1 hour via email) but also surprisingly helpfull. They will send me directly a completely new Campstove. And I do not have to send back the one I already have.

I love this light. Use it constantly at home in bath and for reading and on the go in my camper van. I like the different color settings. It was a gift and I thought it malfunctioned so I reached out and it was just auto locked. I got a tip to resolve it and now functional again. Thanks Biolite for great product and service.

I started camping in 2020 and started buying my first Bio-lights. Since that time, I bought about 10 more lights, maybe more. My first issue was with a small light where the silicone that covered the charging port, would not cover. I figured if it rained or got wet, it would be ruined. I reached pout CS and they sent me a brand new light. I just recently purchased the small string lights that are in their own case. I had an issue with rain that caused damaged to that charging port. Once again, BioLite came thru and sent me a new one. The last issue was a powerpack, max. They are sending a replacement for that. BioLite has a customer for life.

Great customer service. Thank you Layn.

I’ve been using many BioLite products for a while now and never had an issue. The first time I did get something that didn’t work properly their customer service department rectified it immediately without a problem.

I have a 360 Lumen Luci Lite and it works great. I had an issue with the light suddenly going off (I keep it on a charger full time). I emailed customer service and the got back to me in a few days with instructions on how to reboot the battery. All good.