BioLiteReviews of bioliteenergy.com

Bought a Biolite Dash 450 head torch from Go Outdoors for a camping trip a year ago. Used it once, then put it away in my storage cupboard. Got it out today in prep for a trip and it no longer charges. Basically paid a sizeable amount for a head torch that got one weeks use. Gone in the bin as warranty is now out of date. Won’t buy from these cowboys again, back to the trusty Petzl.

I have the biolite campingstove 2 for a view years standing in my basement brandnew never juist now is the battery dead and weak now They say its youre own fault you have to charge it regular but there is nothing standing over in the manual that you have to charge is regular base My reconmender is dont buy it look for a beter alternatief

Purchased the firepit and accessories totalling over 600.00 A bit steep but figured it would be a useful item for camping. Purchased online in June and finally got to setting it up in August to find the screws missing for the carrying handles. Another friend who recommended the unit said they had a different issue and simply emailed the company and it was easily resolved. That was certainly not my experience. Started emailing Aug 10th, simply asking what the type of screw was so I could source it locally as this would likely be faster than them sending them. Despite me explaining as clearly as possible, (multiple times) what the issue was they essentially asked the same question and asked "for which handle"..ok.. Provided photos of the handles, again, and all the other info they asked for. Here is what I received: " We have both the handles and screws available for $25. If you're interested, please send me your email address linked to your PayPal account, along with your preferred shipping address. I'll take care of the rest for you. I'll keep an eye out for your response. Regards, Rella BioLite Support" So...again, I explain that I DON'T NEED THE handles and I'm certainly not paying $25 for screws. I YET AGAIN ask them to TELL ME the info for the screws cuz it would be really nice to not have to carry a red hot box on fire... They respond asking for more info... the receipt I received was digitalfrom Sport Check so I sent every section of that. We have 3 other couples camping with us that have witnessed this exchange so, suffice to say, they or anyone they know won't be buying this. It's one thing to have pieces missing on a metal box that costs 300.00 on its own but having "service" that can't understand how to simply provide information (i searched all pf the instructions and there is no info on it) about how to get said missing parts and instead offers to let you pay MORE, is not a company I would recommend endorsing. -20 out of 5

This is a scam type very deceptive company posing as a UK website showing a UK Union Jack flag, and all prices marked up in Sterling pounds, Later What they tell you is the products come from Netherlands, but in fact the delivery is from USA Brooklyn, and so you then get another 20% slapped on for UK VAT TAX, bumping up the cost another 20%. A light for example £179.99 in in fact over £215 which is way over the top pricing as I bought here in the UK the same type of lighting for £138 and another set at £110. To receive my order cost me an additional £119.74 or I loose my order waiting weeks for it. The website should state clearly a notice that " ALL UK ORDERS WILL BE SUBJECT TO ADDITIONAL 20% ON TOP OF THE TOTAL COST AS DOES NOT INCLUDE VAT" All UK Buyer beware of this, there's nothing on the website to indicate goods come from abroad. Guess they forgot to mention it!!! Since the incident after many emails and repeated chasing them, demanding a refund of this due to deceptive marketing, they totally ignored me, NO REPLY! I wonder why!

They have the worst customer service. Waiting for days to get an RMA still no response after writing them a few times also some of my things they did not even ship out yet I was charged. Worst experience with this company and products look cheaply made too.

Probe melted, customer support told me to just buy a new one. Sorry, cant help you. The hypocrisy of trying to be a green company, if it breaks, no warranty, chuck it in the garbsge and buy a new one. Horrible company. Update: i posted a similar review on their website, and they deleted it. Only room for positive reviews there obviously. Our staff has read your review and values your contribution even though it did not meet all our website guidelines. Thanks for sharing, and we hope to publish next time!

WORST CUSTOMER SERVICE HANDS DOWN. So, 4 times I’ve ordered from Biolite and 4 times I’ve had a poor experience. This last time I was on the website and saw they had 4 bags of pellets left. Having waiting all last year for them to be available, I pounced and bought 3. After ordering, I looked again and the website indicated 1 bag was now left so I know my order went through. I received an email indicating my order was received and I would get an email when it shipped. 2 weeks later, no email but I was charged... the very day after the order. Having experienced not receiving a confirmation email on a previous order, I used the “Reply” option on the confirmation email... and waited. Nothing. So I used the “Reply” option again and sent another email... and waited. I then went directly to the website and sent a 3rd email asking to know if and when the order will be shipped or to reimburse me if it wasn’t being shipped. I then received a reply indicating 1) The “Reply” option doesn’t work on their emails so they won’t see those email replies 2) they don’t know if the order was sent or if there was even stock to fill the order and 3) they are soooo sorry. I’m pretty mad at this point but they tell me they are looking into it. Then I get an email again telling me how sorry they are and, they will phone me in the afternoon to discuss because they want to make things right. No phone call was ever made. I sent them another email telling them there was no phone call and then asking them, in terms of their customer service, “Do you see what I’m talking about?” I told them I’d rather order from a sketchy Chinese website than them. At this point, 3 weeks after the order was placed I still don’t know the status of the order or if they are going to reimburse me as requested. They use a lot of EMPTY WORDS. The service is just simply AWFUL. I order online a lot and this company by far has been the worst.

So far, the worst customer service I have ever experienced. I ordered a fire pit and mat and received shipping confirmation the next day, but all they shipped was the mat! Fedex shows that there are two packages but they are still awaiting the fire pit package. Biolite does not answer their phone and multiple emails to customer service have gone unanswered and it has now been a full week. If there is still no response in a few more days I will file a claim with my credit card company. Update, still no product or shipping confirmation, no answer from customer service. Unbelievable. Update again, two weeks after ordering. My fire pit has finally shipped, much to my amazement, and just as I was going to file a fraud complaint. Still no response from customer service. This company has problems.