I received my order in no time at all after I placed my order which
surprised me. Great service.
CU
customer
Quick response
Quick response, great products
BL
Blondiloxxx
I bought the home bundle (pack of 4)...
I bought the home bundle (pack of 4)...
Had not yet used it when my yoga instructor had her car stolen. When her car was located, she discovered that whoever stole it had smoked cigars in it over the long weekend. I gave her one of mine to use on her car and she was thrilled to report that there was absolutely no smoke odor after using the biocide odor eliminator bomb.
I bought four more!
Can’t wait to use them myself this week when I move out of my place. Confident I will have my deposit returned to me in full.
JB
Joseph B.
The product worked very well
The product worked very well. We had left uncooked chicken in our car for several days and the odor was disgusting. After trying other products with unsatisfactory results, I tried your "Auto Shocker" and the results were excellent. Thank you!
FS
Faik S.
It worked like a charm
In our deressing room we discovered mold in our dressing room. To get rid of the mold we used some chemicals that got rid of the mold but left a terrible chemical smell. I ordered your product, applied it as recommended and it worked like a charm. Thank you.
Response from Biocide SystemsDec 8, 2017
Dear Faik
Thank you for your kind review, we are glad our products solved you odor issues. Please make sure you sign up for our newsletter so that you get our latest and greatest deals.
Kind Regards
Biocide Systems
MA
Marc
Money finally refunded after repeated tries
I received two Room Shockers. The first had no effect on smoke smell, and the second packet exploded a few minutes after adding water, rendering it useless. I photographed the exploded item, and immediately requested the money-back guarantee, which must be done within four weeks of receipt. After sending four emails describing the problem over a period of four weeks, I never received a reply. I did contact a representative on the phone, who directed me back to online service for refund. So, after never receiving any response to my online requests, the four week period is now expired. I cannot recommend this product, and customer service will be of no use if you have problems or want a refund. Will not use this product again nor can I recommend it.
ADDENDUM: And so the company responds within one hour of my posting a two-star review, but they could not respond to four weeks of requests via email. Note the tone of the company's response, suggesting I can't follow their instructions for return. I fully read the instructions and was even referred back to email contact by the company's own phone representative. Don’t want bad reviews? Then respond to emails when customers send them. Four weeks and never a reply. Original two-star rating lowered to one star: "Bad - unacceptable experience, unreasonable and rude conduct."
FINAL: The company has issued a refund for these items.
Response from Biocide SystemsDec 14, 2017
12/14/17
Thank you for removing you comment inferring we were a scam, this was simply a matter of confusion and being very busy and under-staffed. As I said before, you refund has been processed and put back on the credit card you used for the purchase.
Addendum: You were sending your emails to the wrong email address, we discussed this when we spoke on the phone, in our Guarantee card we have a link to follow in order to properly get a refund in a timely manner, as I already said, your refund has been processed and you should see it on your next statement. We can only do so much to help, but when customer do not follow instructions, there is not much we can do to remedy that. When one is slandered, it is hard not to be blunt, but some may interpret that as rude, so be it.
Thanks again!
Dear Customer,
There is NO SCAM, if you would take the time to properly read everything included in your order and on our website, you would see that the claim has to be filed within the first 30 days, it doesn't have to happen within the first 30 days. We also include a guarantee card with details and instructions on how to proceed with returns, along with instructions to go to our website for detailed instructions on how to proceed, here it gives you the correct address to email so that you can get it right the first time. It can take up to 3o days to completely process a return and refund and we are still within that period from your November 17th email.
You will receive you refund soon and we urge you to please read instructions more carefully before slandering a business that clearly makes every effort to instruct it's customers on how to properly return an item for a refund.
Kind Regards
JW
Jeff W.
Can't use in Winter
This November, I received product for use in my automobile, instructions state that kit must be used when ambient temperature stays above 51 degrees. Where I live, and without a heated garage, I won't see a day like that (when I can also not use the car for 24 hours) till Spring. Any money back guarantee will have long since expired. I'm frustrated with having to wait weeks-months to try this product. Here's hoping for good results months from now.
Response from Biocide SystemsDec 7, 2017
Dear Jeff,
It is not necessary to wait to use your product, you can just as easily heat your car before use so that the interior is warm when activating the product, this will give the gas the opportunity to generate and expand properly to do it's thing. Depending on the type of odor you are fighting, you may not need to leave it in for 24 hours, however, if it is cigarette smoke odor you will need to leave it in overnight. Also, using a space heater in the garage while the product is working, can also help. If you want any more details, please don't hesitate to give us a call at 977-792-4624 and any of our tech support representatives will gladly help you out.
Kind Regards
Biocide Systems
CA
customer Anna B.
Paid for two day shipping a week ago …
Paid for two day shipping a week ago and still haven’t received my product
Response from Biocide SystemsDec 7, 2017
Dear Anna,
Your order was placed on the afternoon of 11/27 therefore it shipped the next day 11/27. When your order shipped, and email was sent to you with the tracking information and a link from USPS where you could have checked the status of your package, or you could have called us to check on it. In the tracking on the USPS website, it shows that the order was picked up on 11/27 and was in transit for several days but has no explanation as to why there was a delay, unfortunately we cannot control what the USPS does, but we can issue you a refund for the shipping only as it show that you received your product yesterday 12/6. Please give us a call at 877-792-4624 so that we can issue your refund and hope you will reconsider your one star review.
Kind Regards
Biocide Systems
