Raffaz
Poor customer service 😕
The product is great Customer service is terrible. I purchased my 3rd batch of this product back in April, it was dispatched quickly, I then received a customs charge for £138! This is over 100% the total cost of the product (import tax is 20% for the UK) It turned out that the shipping company valued a $165 product at $800!!!! I contacted company regard this and James contacted me and seemed genuinely upset and offered to refund me in full, however I am still waiting for this, claims made that refund was made last month and proof sent to show that refund hasn't been made, and now nobody is responding to me, over a week with nothing back Poor service Since posting this James has been back in touch and refunded me, its just a shame that I have had to resort to this to get a response from the company It's a shame as its a great product



