Elizabeth
Very Disappointed in Customer Support
I have been buying your Total Care Capsules for over four years. In that time I have had two deliveries lost by the post office. The first time it happened, I was quickly sent a replacement order via over night Priority Mail. This time I was asked to wait for my order to be delivered (It has been almost two weeks since it was supposed to be delivered) or have my money refunded. Either way, I am still without the capsules. After this experience, I am unsure whether or not to continue to buy your products, no matter how good they are. I have been without any capsules since the day before my last delivery was to have been made, too. I am frustrated and angry at this point.
Response from biocbd+Aug 3, 2020
Hello Elizabeth! Thank you for providing us feedback and informing us about the issue. We are sorry that there have been delays in the shipment of your order. Your happiness is our number one priority. Rest assured that working with our fulfillment team to ensure that all orders are delivered on time. Please reach out to us at [email protected] so we can assist you further and look into the status of your order. Again, we are truly sorry for the inconvenience.