BioBidetReviews of biobidet.com

I love how easy this was to install. I ordered the HD-7000 and had it installed and working in 30 minutes. I'm not very handy and I expected a difficult install but this was very easy.

I like a Bidet but the broken/repair issues say that Bio Bidet is not the way to go. My daughter has a Bidet from another CO and never had any troubles like ours!! We got a BB600 and have had numerous “repairs”- we’ve had to send it back 3 times about 6-9 mo part each time; First- the seat had malfunction in the factory “paint” and had blotchy spotty gray spots- they sent a new one; then the water tank leaked, got repaired, 6mo later leaked again, got repaired, leaked again and now the water tank heater went out- they say its time for a new one and they will make a special discounted offer on a new one HOWEVER, each contact takes a week or 10 days to hear back from them so it drags on and on. I have not heard anything back after 3 emails re: a new replacement so they are now ignoring me. We paid about $400 for the original seat, and each repair was about a 35-$50 shipping fee. The CS is sketchy, and this is just not acceptable. I love the bidet concept but would NEVER purchase another Bio Bidet due to all this mess and dealing with them for the last year and 1/2. (Ultimately with NO RESOLVE !!)

I love their product until it broke. I have had a 6800 series bidet for about 5 years. recently, the hinge broke. I attempted to order a replacement, but the web site is a nightmare trying to place an order. when I was able to finally place an order, the order was changed somehow in the cart to a different series. I admit I did not notice this. I was just happy that I was finally able to get an order placed. they sent it to me. charged me and now expect me to pay shipping costs to return it. the support team is very slow at responding and not helpful in resolving issues. I would recommend the product but would warn you not to use customer support or attempt anything through their website.

My husband is having a lot of trouble,and it will help th both of us so very much,so thankful our Dr, told us about your bio bidet.Thank you

I agree with the previous review, I have a Biobidet 2000 that still under warranty that is not working properly. I contacted the seller and they sent a message to the manufacturer 5 days ago, I sent another 3 days ago, and have not heard peep from them. Beware of horrible customer service.

I made the mistake of getting two of these "luxury" bidets (BioBidet Serenity A8) Once installed, they worked OK for a little while. The heated seats and water flow worked as expected (most of the time). The air dryer was often cold though. Major issues: * The install is a nightmare - especially if you have the hidden toilet bolts * The remote controls are super flaky and unintuitive. * The thing sometimes locked itself in ECO mode and wouldn't go back to normal. AND - fast forward about 3 years and 2 months. The things turn into useless junk. Both of the units seat heaters broke. Both of the water heaters broke. So I get a cold seat and cold water in addition to the cold air from the dryer. Not pleasant. The remotes are unable to change anything except the beeping and the toilet bowl lights. The power light on one of the units went out (so you can't even tell if it has a heartbeat except for the bowl LED and the incessant beeping. Do you want to get them fixed? Well, you need to uninstall them, mail them to BioBidet (at your cost) and give them $185 for a repair (each). And you need to figure out what to do without a toilet seat for 1-2 weeks. This company is a joke.