BioBidetReviews of biobidet.com

The shipping process to get warranted service took nearly weeks to initiate after I had to make return calls. They threaten to throw your returned bidet away if their lengthy shipping instructions aren’t followed exactly. And disconnecting requires changing the T valve out to a normal valve and replacing with a normal toilet seat which I had to purchase because I tossed the original one thinking that my bidet would last. Let’s see how long they take to repair it or throw it out.

Totally agree with the reviews stating that customer service is lacking or non-existent. I bought mine from a local company. When it stopped working after a couple of weeks, it turned out that the retailer had closed, there was no alternative service centre, and the response from Biobidet was to suggest I buy another one (presumably from a more reputable supplier). AVOID THIS COMPANY.

I agree with the previous review, I have a Biobidet 2000 that still under warranty that is not working properly. I contacted the seller and they sent a message to the manufacturer 5 days ago, I sent another 3 days ago, and have not heard peep from them. Beware of horrible customer service.

I made the mistake of getting two of these "luxury" bidets (BioBidet Serenity A8) Once installed, they worked OK for a little while. The heated seats and water flow worked as expected (most of the time). The air dryer was often cold though. Major issues: * The install is a nightmare - especially if you have the hidden toilet bolts * The remote controls are super flaky and unintuitive. * The thing sometimes locked itself in ECO mode and wouldn't go back to normal. AND - fast forward about 3 years and 2 months. The things turn into useless junk. Both of the units seat heaters broke. Both of the water heaters broke. So I get a cold seat and cold water in addition to the cold air from the dryer. Not pleasant. The remotes are unable to change anything except the beeping and the toilet bowl lights. The power light on one of the units went out (so you can't even tell if it has a heartbeat except for the bowl LED and the incessant beeping. Do you want to get them fixed? Well, you need to uninstall them, mail them to BioBidet (at your cost) and give them $185 for a repair (each). And you need to figure out what to do without a toilet seat for 1-2 weeks. This company is a joke.